Customer Service High School

Jose Herrera Reyes **** Mchenry Lane Lanham

MD, *0706

301-***-****

*******@*****.***

EXPERIENCE

Mcdonald’s 10298 Martin Luther King Jr Hwy

Bowie, MD 20720 — Employee Trainer

December 2022 - September 2023

- Monitored performance before and after training to determine areas of improvement.

- Worked with coworkers to complete tasks.

- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

- Committed to delivering excellent customer service while working in a fast-paced environment.

- Met deadlines while maintaining high-quality deliverables.

- Responded quickly to meet customer needs and resolve problems.

EDUCATION

Duval High School, 9880 Good Luck Rd Lanham, MD

20706— High School Diploma

June 2024

.

Summary

- Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business

performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value

SKILLS

- Workplace Safety

- Adult Learning

Theory

- Train-the-Trainer

- Knowledge Transfer

- Employee

Engagement

- Multitasking

- Teamwork and

Collaboration

- Problem-Solving

- Multitasking Abilities

- Self Motivation

- Active Listening

- Fast Learner

- Continuous

Improvement

LANGUAGES

- English - Bilingual

- Spanish - Bilingual

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