Customer Service Representative
Resume:
Amanda Robinson
St. Louis, MO
*******************@*****.***
Willing to relocate to: St. Louis, MO - -
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
CircleK Gas Station - St. Louis, MO
April 2022 to June 2022
Made sure customers have been checked out, made sure customers receive the correct type of tobacco/ alcohol/lottery product if needed, stocked coolers/walk-ins, kept the bathrooms clean and stocked throughout the shift, swept/mopped floors, made sure the trash by pumps was emptied and replaced with double bags. Made sure hot foods were ready for customers and up to food safety standards during specific times allowed, completed lottery counts in the beginning and end of shift, assisted in checking in tobacco/alcohol products as the truck would arrive, etc. Was able to take care of complaints, refunds, exchanges, and other complications either regarding fuel shortages, wrong product was purchased, etc. Made sure money in cash register was kept under $200 at all times, completed mandatory cash deposits, counted register at beginning and end of every shift, assisted customers purchase money orders/gift cards, etc.
Completed mandatory training requirements regarding The selling of tobacco/alcohol products to anyone under the age of 21,
The selling of lottery/money orders to anyone under the age of 18, The Regulations of Fuel pump Distribution, the Possible Hazards, and what to do if something goes wrong, and
The Basics of Food Safety.
• Assisted customers with a warm and professional attitude
• Operated the cash drawer
• Took inventory
• Assisted customers with questions
Shift Leader
Pizza Hut - St. Louis, MO
November 2021 to March 2022
Assisting with customer orders, making sure orders are made correctly, and received by customers in a timely manner. Making sure the store is clean and ready to work for the next crew and manager to come in. Assisting with cashing drivers out, counting deposit and making sure these deposit was received by the bank, and making sure co workers are happy with their work environment and taking to them if they have any problems, etc.
Caregiver
Home Instead senior care - Liberty, MO
January 2021 to March 2021
• Assisted clients with mobility
•
• Transported clients to scheduled appointments
•
• Monitored vital signs
• Assisted clients in running errands
•
• Monitored client nutritional requirements
•
• Assisted with client's personal supervision
Senior Shift Leader
Pizza Hut - Independence, MO
December 2020 to January 2021
Assisting with customer orders, making sure orders are made correctly, and received by customers in a timely manner. Making sure the store is clean and ready to work for the next crew and manager to come in. Assisting with cashing drivers out, counting deposit and making sure these deposit was received by the bank, and making sure co workers are happy with their work environment and taking to them if they have any problems, etc
Shift Manager (full-time)
Burger King - Independence, MO
July 2016 to January 2021
Preparation of food, present food to customers, make sure food quality is up to food safety standards, Make sure food is properly labeled, and made sure parking lot was up to standards.
• Helped train new employees
• Worked the cash register
• Performed various administrative tasks
• Communicated with customers
• Helped customers with orders
• Bagged orders for customers
• Worked in a high pressure environment
• Maintained quality control
• Made food
• Restocked items
• Took out trash and recycling
• Swept and mopped store
• Maintained a positive attitude
Education
Associate in Arts (AA) in General Studies
Saint Louis Community College: Meramec Campus - St. Louis, MO June 2022 to Present
High school diploma
Saint Louis Community College: South County - St. Louis, MO March 2022 to June 2022
Skills
• Excel (1 year)
• Microsoft Word (3 years)
• Powerpoint (2 years)
• Food Safety
• Kitchen Experience
• POS (5 years)
• Cash Handling (7 years)
• Food Production
• Quality Control
• Computer Skills
• Food Service
• Serving Experience
• Time Management
• Cleaning Experience
• Hospitality
• Cooking
• Kitchen Management Experience
• Cashiering
• Food Handling
• Busser
• Meal Preparation
• Culinary Experience
• Shift Management
• Restaurant Experience
• Merchandising
• Customer service
• Caregiving
• Senior Care
• Retail Sales
• Laundry
• Leadership
• Communication skills
• Microsoft Excel
• Merchandising
• Food handling
• Quality control
• Driving
• Restaurant experience
• Shift management
• Leadership
• Cash register
• Retail sales
• Google Docs
• Cash handling
• POS
• Sales
• Mobile devices
• Customer service
• Office management
• Microsoft Office
• Kitchen management
• Proofreading
• Accounting
• Guest services
• Supervising experience
• Basic math
• Order entry
• Front desk
• Marketing
• Payroll
• Senior care
• Outbound sales
• Accounts payable
• Banking
• Vital signs
• Typing
• Hotel experience
• Hospitality
• QuickBooks
• Order management system
• Sales management
• Kitchen experience
• English
• Computer skills
Certifications and Licenses
Food Handler Certification
Driver's License
October 2023 to January 2030
Real Estate License
CPR Certification
October 2023 to October 2025
Standard CPR/AED & First Aid (adult, child, infant) National Health and Safety Association
CERTIFIED ON: October 13, 2023
VALID 2 YEARS
ID: 578702-582038429A
Additional Information
Customer service, cash management, food quality and safety control, presentation and proper packaging, maintain clean, crisp and safe work environment Computer Skills
● Proficient with Microsoft Word, Powerpoint, Excel, and Internet
Contact this candidate