Customer Service Store Manager

HAROLD TONEY

McDonough, GA *****

*************@*****.*** / 404-***-****

SUMMARY

Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills.

SKILLS

Forklift /Pallet Jack/Cherry Picker

Quality control and Safety

Microsoft Office

Merchandise stacking/packaging

Unloading /Loading

Leadership experience

Store Organization

Operations Oversight

Stock management

Customer Relations

Upselling and Cross Selling

EXPERIENCE

Assistant Store Manager / Little Giant Food Stores - Decatur, Georgia 04/2024 - Current Managed the day-to-day operations of the store, including customer service, and inventory management. Delegated work to staff, setting priorities and goals. Monitored sales activities to ensure that customers receive satisfactory service and quality goods. Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.

Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours. Ensured compliance with all safety regulations throughout the store premises. Analyzed market trends to identify opportunities for product expansion or improvement. Collaborated with other departments within the organization to coordinate promotions, events, and special projects.

Identified areas of operational inefficiency and implemented solutions to streamline processes. Oversaw daily cash handling procedures, reconciling discrepancies as necessary. Assisted in recruiting efforts by interviewing candidates for open positions in the store. Puller Level 2 / S&S Activewear LLC - McDonough, GA 03/2023 - 03/2024 Picks customer orders accurately and efficiently

Checks Packing list for accuracy and inspects items Drives electric Cart to pick orders following all safely rules Inspects products for defects or damages.

Verified product descriptions, quantities, and codes against order sheets to ensure accuracy of orders. Forklift Operator / Marshall's Distribution - Decatur, GA 08/2019 - 02/2023 Counted, selected, and sorted objects & merchandise by store order or other criteria HT

Packed and unpacked merchandise into or out of boxes Manual material handling of objects up t0 60lbs occasionally Operated reach truck, forklift, EPJ, and cherry picker meeting or exceeding daily production. Project Leadership Support / Pivotal Retail Group - Marietta, GA 01/2014 - 08/2019 Merchandised and reset stores

Installed fixtures and signage

Remodeled stores and facilities

Planogrammed

Helped to coordinate merchandising projects and lead teams. Delivery Driver / Aaron's Inc. - Atlanta, GA 01/2013 - 12/2014 Moved, installed, and demonstrated to customers how to use merchandise Secured, delivered and picked up merchandise

Safely operated delivery vehicle

Assisted in store when needed.

Customer Service Team Lead / Kmart Inc. - Snellville, GA 01/2012 - 12/2013 Trained associates and tracked performances

Stocked, loaded, and unloaded trucks

Key Holder

Counted employees registers

Helped associates to resolve customer issues.

Support Manager / Walmart - Snellville, Georgia 09/2010 - 12/2011 Provided technical support to customers, troubleshooting hardware and software issues. Monitored customer service performance metrics and identified areas for improvement. Coordinated with external vendors to resolve complex technical problems. Trained new employees on company policies and procedures related to customer service. Developed and maintained a comprehensive budgeting system to ensure financial objectives were met. Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed. Merchandiser / Coca-Cola - Decatur, Georgia 08/2008 - 08/2010 Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed. Created merchandising plans based on customer buying habits and trends in the industry. Developed promotional strategies to increase sales of featured products. Organized displays according to company standards and specifications. Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale. EDUCATION AND TRAINING

Associate degree - Business Administration 01/2004 Gordon College - Barnesville, GA

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