Customer Service Account Manager

Lianna Coburn Houston, TX

Account Manager (***) *07 - 2777

**********@*****.***

OBJECTIVE

Highly motivated and adaptable professional with extensive experience in customer service and operations improvement. Adept at anticipating the needs of both team members and clients. Thrives in fast-paced environments, managing multiple tasks simultaneously while maintaining a high level of accuracy and efficiency. Strong technical aptitude to learn new systems as well as train others to improve overall performance. Passionate about problem-solving and developing strategies that consistently enhance operational excellence.

SKILLS/PROFICIENCIES TECHNOLOGIES

- Team Player - IBM AS400 ERP Software

- Detail-oriented - Microsoft Office 365

- Excellent Written and Verbal Communicator - Adobe Creative Suite

- 42 - 46 WPM / 98% Accuracy - TRUE Project Management Software INDUSTRY KNOWLEDGE

- Construction: Glass & Glazing

EDUCATION

- Associate of Applied Science (Graphic Design)

EXPERIENCE

Service & Materials Specialist Advanced Glass Solutions 2023 – 2024 Logistics / Accounting / Optimization: I demonstrate a strong ability to manage key operational areas, including inventory control, fleet management, route scheduling, and fuel card management. I effectively handle receipt management, invoice processing, and account oversight, ensuring accurate financial tracking and seamless operational workflows. Additionally, I excel at troubleshooting and improving inefficient processes and procedures, identifying areas for improvement and implementing solutions that drive greater efficiency. This combination of logistics expertise and financial management skills enables me to support operational needs while contributing to continuous business improvement. Lead Customer Service Specialist Oldcastle BuildingEnvelope 2015 – 2023 IBM’s AS400 ERP Software: Proficient in utilizing this program to accurately estimate project bids, process client orders, track procurement, and coordinate production to ensure the timely delivery of materials. With a strong focus on leadership and team collaboration, I drive operational efficiency and customer satisfaction. Skilled at managing high volumes of communication, I address potential delays proactively to mitigate customer dissatisfaction. I excel at managing detailed schedules for high-volume clients and oversee both local and national shipments. A passionate contributor to company growth, I create sales materials and effective communication strategies, while also taking the lead in learning new processes and developing training materials for team members. Known for maintaining composure under pressure, I pride myself on combining organization, determination, and attentiveness to meet both short-term and long-term goals. Customer Service Representative Hobby Lobby 2013 – 2015 Skilled at providing fast, friendly checkout, with little to no error. Keeping focus on weekly sales while simultaneously exchanging pleasantries and payment.

Barista/Trainer Starbucks Coffee Company 2008 – 2013 Recognized with multiple awards for excellence, I excel at multitasking, managing orders, transactions, and deliveries simultaneously while maintaining high customer satisfaction.