Customer Service Agent
Resume:
AVSEC
INDIGO AIRLINES
AOCS-AIRPORT OPERATIONS AND
CUSTOMER SERVICE AGENT
KEMPEGOWDA INTERNATIONAL AIRPORT
BENGALURU- INDIA
February 2023 - Present
Proficient in technical software, such as the
AMADEUS (GONOW) software, navigator
and aircraft database management.
Build relationships with customers, utilizing
de-escalation techniques to resolve
passenger issues calmly, professionally, and
maintain a 100% customer satisfaction rating
WORK EXPERIENCE
EDUCATION HISTORY
CERTIFICATIONS
K A MUHAMMED WAKHAS
AOCS - EXECUTIVE
EXPERTISE
Customer Analytics
Agile and Scrum methodologies
Content strategy
CRM implementation
******************@*****.***
Koomullam parambil house
mullurkara (po) Thrissur-kerala India
680583
LANGUAGES
• English • Hindi •Malayalam
• Tamil •Arabic
CAREER DESCRIPTION
More than a year of experience with
Indigo airline staff gives me a reputation
for exceeding passenger expectations.
Adept at managing passenger
dynamics, ensuring a harmonious
atmosphere, and addressing passenger
needs with professionalism. Trained in
emergency response and customer
service excellence.
BACHELOR OF BUSINESS ADMINISTRATION
• DEC 2022- BHARATHIAR UNIVERSITY
•specialised in airlines and airport management
MASTERS OF BUSINESS ADMINISTRATION
• PERSUING 2024- BHARATHIAR UNIVERSITY
HIGHER SECONDARY EDUCATION
• MAR-2018 CBSE
central board of secondary education
SECONDARY SCHOOL EDUCATION
• MAR-2016 CBSE
central board of secondary education
Airlines training programme
FEB- 2023
BUREAU OF CIVIL AVIATION
FEB-2023
DECLARATION
I hearby declare thal all the above
informations mentioned is true to the best
of my knowledge and belief
DANGEROUS GOODS AND REGULATION
DGR CATEGORY-8
MARCH-2023
IFLY- INDIGO AIRLINES
DATE : 11-07-2024
PLACE : BENGALURU-INDIA
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