Customer Service Data Entry

MILAN BARRETT-JACKSON

*********@*****.***

HOUSTON, TX

Summary

Highly organized customer service specialist with a background in administrative support and 8+ years of experience in fast-paced environments. Proficient in CRM software, data entry, and providing timely responses to customer inquiries. Consistently recognized for excellent dedication to customer satisfaction. Seeking rewarding opportunity to leverage and expand my stellar customer service experience and strong communication skills.

Strengths and Skills

Excellent verbal and written communication skills

Solutions-oriented

Database management

Meticulous attention to detail

Team-player

Heavy cash handling

Microsoft Office Suite

Multi-line Phone systems

Supply Management

Experience

City of Houston - Permitting 10/2023 to Present

Associate Customer Service Representative

Performs data entry activities to update customers account within authorized limits.

Receives, enter, and assigns complaints from citizens via e-mail, mail or over the phone.

Provides administrative support for the Permits dept. daily.

Processes payments and reconciles payments received by mail, online and in person.

Performs duties related to scanning manifest form received and proofreads all scanned documents.

Answer phones and file documents.

Acts as a source of information to the public including the initial research and resolution of citizens' problems,

Prints, retrieves, and distributes a variety of reports from the on-line cashiering system. The reports include summary cashier balances, summary cashier deposits, bank deposits, itemized tenders, journal searches, and reconciliation totals

H-E-B PLUS! 11/2015 to 10/2023 Cross-Functional Customer Service Representative

Performs duties in multiple departments, to include technical or perishable areas such as gas station, bakery, floral, curbside, etc.

Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total store, within multiple departments

May make regular product announcements to inform customers

Works a flexible schedule to accommodate shifts of different departments

Builds, stocks, and maintains displays and fixtures

Completes tasks at assigned workstation

Heavy cash handling

Processes customer transactions of goods and services by collecting payment from customer; makes change for cash, check, etc.; keeps an accurate till

Uses electronic scanner to record prices; weighs items, bags merchandise, and redeems food stamps and promotional coupons

Monitors and manages potential front-end shrink

Ensures integrity of shelf tags and signage in department; may create/prepare signage, as needed

Occasionally assist customers with dispensing gasoline

Accurately records purchases in register

Maintains sanitation of kiosk, dispensers, islands, and all station-related equipment

Maintains station logs as required

Complies with H-E-B safety and sanitation standards, and department and store SOPs

Education

San Jacinto Community College - Houston, Tx 2020

Pearland High School - Pearland, Tx 2016

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