Customer Service Security Guard

ANKIT KUMAR

Toronto, ON +1-437-***-**** ************@*****.***

Career Objective

Highly motivated and detail-oriented individual seeking a challenging position in a reputable organization. Experienced in providing exceptional customer service, maintaining a safe and secure environment, and implementing effective security measures. Committed to delivering outstanding performance and ensuring the safety of individuals and property.

Skills

Soft Skills- Customer Relation, Problem solving, Cooperative attitude, multi-tasking skills, Time Management, Critical thinking, Teamwork, Reliable and Committed

Education

Tourism And Hospitality Management May 2024- Aug 2025 HANSON College (Toronto, ON)

Bachelor’s in arts in Sociology Dec2018- Jan 2022 Desh Bhagat University (Punjab, India)

Work Experience

BDG Protection Services (Toronto, ON) July 2024- Present Concierge Security Guard

•Operating security systems, including CCTV, access control, and alarms.

•Maintained and monitored all reservation books and work orders.

•Protecting the property from theft, accidents, fire, and other threats.

•Resolving customer complaints, managing database records, and making incident reports.

•Coordinated with fire and law enforcement personnel as needed.

•Provided directions and other assistance to staff members and visitors as required.

Lahore Premium Kabab House (Scarborough, ON) Dec 2023- July 2024 Kitchen Helper

Store and organize food supplies and kitchen tools, ensuring everything is properly labeled and stored.

Assist with inventory management and ensure proper stock rotation to minimize waste.

Carry out other duties as assigned by the kitchen supervisor or manager to support kitchen operations.

Provide assistance to cooks and chefs during busy periods, including fetching ingredients and utensils.

Domnik Pizza (Haryana, India) Jan 2021- Jan 2022 Restaurant Server

Accurately take and enter food and drink orders using a POS system.

Deliver food and beverages to tables promptly and ensure customer satisfaction.

Provide detailed information about menu items, including ingredients and preparation methods.

Process cash, credit, and debit transactions accurately and efficiently.

Address and resolve any issues or special requests from guests promptly.

PepsiCo (Punjab, India) Jan 2020 – Feb 2021 Warehouse Worker

Track and maintain inventory levels, perform regular stock counts, and update records as necessary.

Pick, pack, and prepare orders for shipment according to company standards and customer requirements.

Work effectively with other warehouse staff and departments to meet production and shipping goals.

Inspect products for damage or defects and report issues to supervisors.

Certificate and Achievements

Security Guard License (2024)

First Aid CPR Certificate

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