Customer Service Digital Marketing
Resume:
Tiffany Walker
Digital Marketing Professional with strong communication, organization, and
technical skills. Experienced in customer service, content creation, and team collaboration.
Sycamore, Illinois
*************.*********@*****.***
https://www.linkedin.com/in/tiffany-walker-aa92771ab/ https://sites.google.com/view/niuz1902075/home
EXPERIENCE
Burger King, Sycamore, Illinois — Crew Member
March 2022 - November 2023 ; June 2024 - PRESENT
I efficiently processed over 1,500 orders per shift via a POS system, operated drive-thru services, and maintained clean work areas. I collaborated with team members to ensure smooth operations and high customer service standards, and swiftly addressed customer complaints, escalating when necessary. Archer Travel and Book with Jacob, Remote —Travel Agent January 2024 - June 2024
Created and posted online content to attract clients for my travel business, managed leads, conducted client outreach, and provided support in travel-related Facebook groups.
Ripple Match, Remote —Intern
November 2023 - January 2024
Developed and posted online content to encourage subscriptions to RippleMatch’s free job-matching service.
DeKalb County Nursing and Rehab Center, DeKalb, Illinois
—Dietary Aide
September 2020 - March 2022
Provided care to elderly residents by delivering meals and ensuring proper utensils, engaging with residents to create an enjoyable dining experience. Assisted with cleaning dishes and dining rooms, and collaborated with team members to maintain smooth operations and high standards in meal preparation, serving, and cleaning.
SKILLS
● Digital Marketing Tools: Google Analytics,
SEMrush, Hootsuite,
● Social Media Platforms: Facebook, Instagram,
Twitter, LinkedIn
● Content Management Systems (CMS):
WordPress, Wix, Squarespace
● Email Marketing: Mailchimp, Constant Contact
● Graphic Design: Canva
● SEO/SEM: Keyword research, on-page SEO, link
building
● Data Analysis: SQL, Tableau, Google Data Studio
● Programming Languages: HTML, CSS,
JavaScript (basic understanding)
AFFILIATIONS
● National Society of Leadership and Success
● Northern Illinois University College of Business
● Northern Illinois University Experiential Learning Center
(ELC)
● Vintrendi Wines Consulting Team
● Christ Community Church
CERTIFICATES
● RNMKRS
● Google Ads Measurement Certification - 2024
● Google Ads Apps Certification - 2024
● Google Ads Creative Certification - 2024
● AI-Powered Shopping Ads Certification - 2024
EDUCATION
Northern Illinois University, DeKalb, Illinois — Bachelors August 2020 - December 2024
Major in Marketing, and Minor in Philosophy, GPA: 2.83/4.0
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