Intelligence Analyst Customer Service
Resume:
Britney Freeman
Tucson, AZ *****
*********@******.***
As an experienced Intelligence Analyst in the U.S. Air Force, I understand the vital role that information plays in ensuring mission success. I excel in identifying threats, predicting outcomes, and providing valuable insights to commanders and leaders. My critical thinking skills are a key asset in this role, allowing me to analyze complex situations and make informed decisions. I hold a TS/SCI Clearance and have a background in customer service, including managing a restaurant. In addition, I have certificates in Phlebotomy and Dental Assisting, demonstrating my commitment to continued learning and professional development.
Authorized to work in the US for any employer
Work Experience
Intelligence Analyst
U.S. Air Force-Tucson, AZ
April 2022 to Present
• Lead the Intel Training & Standards Team. I ensured my team is ready for global intelligence operations by creating and updating procedures for multiple analysts.
• Developed 32 threat assessments to train 300 people for a new mission.
• Prepared a briefing for use of a first time deployable communication system for a major overseas military exercise.
• Helped leaders make decisions by analyzing world events for secret reports.
• Organized weekly training and morale events for 68 people to improve team connection.
• Develop a new training program, fixing problems along the way. During an inspection, I assisted in setting up equipment and identified ways to improve operations. These improvements led to a successful mission.
• Trained 48 personnel during the airman for life program creating curriculum on job details and retraining, which improved unit cohesion across 7 teams.
• Led briefings to the medical group highlighting the importance and impact they have at home and overseas, which resulted in me receiving a personal "Unsung Hero" award and the team winning multiple awards for their outstanding work.
Waitress/Management
Fishtales-Norton, VA
January 2016 to May 2021
• Exceeded customer expectations by anticipating their needs, providing friendly and efficient service, and resolving issues promptly.
• Thrived in the fast-paced atmosphere, efficiently serving food and drinks to a constant stream of customers.
• Addressed and solved customer complaints.
• Managed a team of 15+ making sure the service in the restaurant was running smoothly.
• Interviewed, hired, and trained multiple personnel.
• Maintained cleanliness and sanitation standards, oversaw equipment upkeep.
• Managed cash register operations, ensured accurate financial reporting, and maintained cash handling policies.
Shift Supervisor
KFC-Big Stone Gap, VA
December 2008 to August 2013
• Scheduled staff, delegated tasks, and provided on-the-job training.
• Handled customer complaints, resolved issues, and ensured customer satisfaction.
• Managed food preparation, quality control, and inventory management.
• Operated cash registers, balanced tills, and adhered to cash handling procedures.
• Maintained cleanliness and sanitation standards, oversaw equipment upkeep.
• Quickly addressed operational challenges and found solutions to maintain efficiency.
• Motivated team members, created a positive work environment, and led by example.
• Ability to handle bank deposits
Education
Certificate in Dental Assisting
Mountain Empire Community College - Big Stone Gap, VA January 2020 to August 2020
Phlebotomy Certificate in Phlebotomy
Mountain Empire Community College - Big Stone Gap, VA May 2012
Skills
• Customer Service (9 years)
• Medical Terminology (2 years)
• Leadership Development (8 years)
• Management (5 years)
• Host/Hostess (5 years)
• Serving Experience (5 years)
• Shift Management (5 years)
• Store Management Experience
• Assistant Manager Experience
• Cash Handling (10+ years)
• HIPAA
• Food service (9 years)
• Intelligence Experience
• Intelligence Analysis (3 years)
• Military Experience
• Food Industry (9 years)
• DoD Experience
• Security
• Microsoft Powerpoint (3 years)
• Time Management (1 year)
• Microsoft Powerpoint
Military Service
Branch: United States Air Force
Service Country: United States
Rank: E-4
July 2021 to September 2024
Commendations:
Awards
Military Awards:
• Unsung Hero Award
• 2 Group Team of the Quarter Award
• Group Team of the Year Award
• Wing Air Force ISR Team of the Year Award
Certifications and Licenses
Phlebotomy Technician
Expired at the moment
Dental Assisting
Expired at the moment
Additional Information
Active Duty - Date of Separation is 6 September 2024 Can obtain CPR/BLS Certification if needed
Volunteering Experience:
Food Banks
Soup Kitchen
Candle lighters Children Cancer Foundation
Contact this candidate