Customer Service, Hospitality

COURTNEY GAGE

****************@*****.*** 916-***-**** Roseville, CA 95678

PROFESSIONAL

SUMMARY Ambitious with a proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in leading staff, ordering supplies, making schedules and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. SKILLS • Customer service • Time management

• Catering sales • Flexibility

• Client relationship management • Client retention

• Catering marketing • Reliable and responsible

• Reliability Verbal and written

communication

•

• Staff training and development • Relationship building

• Shift scheduling • Sales techniques

WORK HISTORY Catering Coordinator Panera Bread - Roseville, 04/2024 - CURRENT CA

Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.

•

Improved client satisfaction by promptly addressing concerns and providing excellent customer service.

•

Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.

•

Enhanced event success by coordinating with clients and understanding their specific catering needs.

•

Increased repeat business through strong relationship-building with clients and vendors.

•

Ensured seamless execution of events with diligent planning and attention to detail.

•

Team Manager Panera Bread - Roseville, CA 09/2022 - 04/2024 Led employee relations through effective communication, coaching, training, and development.

•

Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.

•

Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.

•

C

G

Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.

•

Team Member Panera Bread - Roseville, CA 10/2020 - 09/2022 Kept work areas clean, organized, and safe to promote efficiency and team safety.

•

• Learned all required tasks quickly to maximize performance. Worked different stations to provide optimal coverage and meet production goals.

•

Developed strong customer service and product knowledge skills to enhance individual and team performance.

•

Contributed to team success by completing jobs quickly and accurately.

•

EDUCATION Sierra College, Rocklin, CA EXPECTED IN 12/2025 Associate of Arts: Business Administration

Woodcreek High School, Roseville, CA 06/2022

High School Diploma

INTERESTS • Mindfulness Practices

• Historical Exploration

• Interior Design

• Fashion and Style

• Music

Passionate about balancing physical health with mental and emotional wellness.

•

• Personal Development and Self-Improvement

Contact this candidate