Service Representative Customer
Resume:
Shurvonta Jackson
Locust Grove, GA *****
*********@*****.***
I'm a Single parent that has been caring for others since high school. In 2007 I became a CNA in Douglas Ga where I worked inside a nursing home and inside patients homes doing home health care. I moved to Florida in 2009 and then is where I branched further becoming a Dialysis Pct. Having such a huge role in my kids life I always maintained two jobs. While taking my dialysis journey I also worked part time at Home Depot as a greeter/cashier and at Olive Garden as a Host. I want to continue extending my services to help others. I’m athletic, ambitious, self motivated and determined. Thanks for considering me and Thanks in advance for the opportunity to join your team. Willing to relocate to: Stockbridge, GA - McDonough, GA - College Park, GA Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Telecom Inc. - New York, NY
December 2021 to Present
This work from home job allows me to create intakes for Metropolitan Transportation Employees in New York that has been expose to Covid-19. We collect data. Assist in quarantine options. Provide services 24-7.
CSR - Customer Service Representative
InfoCision - Akron, OH
December 2020 to November 2021
While working from home and providing great customer services it was my job to greet customers and assist customers with their account. I assisted customers with making payments on account, adding/ removing services, upselling services, as well as starting and stopping services. PCT II
DaVita Dialysis Clinic - Riverdale, GA
June 2016 to December 2020
9 year experience tech. Expert Cannulator. Great impact skills PCT (Patient Care Technician)
DaVita - Ocala, FL
February 2010 to May 2016
2010 I began my Dialysis career. I learned how to operate a clinical setting while managing time and duties. I cannulated patients. Educated patients on the importance of taking care of themselves as a Dialysis patient as far as access care, diets and emergency situations. I was in charge of infection control and other PCT roles.
Hostess/Cashier
Olive Garden - Ocala, FL
August 2014 to January 2015
Greet Customers with a smiling face while assisting them with seating arrangements. I also filled in as cashier some days where I assisted customers with placing orders and cashing out tickets. Customer Service Representative
The Home Depot - Ocala, FL
September 2009 to August 2011
It was my job to greet customers while assisting them with placing orders, picking orders for customers, returning items, and checking out items. It was also my duty to assist customers with finding items throughout the store.
Front Desk Secertary
Ycarte Healthcare Careers - Douglas, GA
July 2006 to August 2008
The requirements for a secretary here at Ycarte' was to open the center Monday through Friday. Prepare refreshments for the students and staff. Answer Calls, file and handle important documents concerning student information. I would collect payments and also purchase different items for the company as needed. One of my biggest accomplishments was the CNA guide I typed up for the business that has been a great asset to the students success.
Education
Dual Diploma
Coffee County High School - Douglas, GA
August 2002 to June 2006
Skills
• Dialysis Tech Skills, Collect Vital signs, CPR Cert. Hemodialysis certified, Microsoft Office, Microsoft Excel, Microsoft Word
• Medical Terminology
• Nursing
• Laboratory Experience
• Critical Care Experience
• Patient Care
• Phlebotomy
• Medical office experience
• Caregiving
• Documentation review
• Computer literacy
• Clinical laboratory experience
• HIPAA
• Windows
Certifications and Licenses
CPR Certification
Assessments
Medical terminology — Familiar
January 2021
Understanding and using medical terminology
Full results: Familiar
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Home health aide skills — Highly Proficient
December 2021
Providing care to patients in a home setting
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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