Data Entry Customer Service
Resume:
Sharika J. Carter
Apt. ***1
Columbus, Georgia 31909
********@*****.***
OBJECTIVE: To obtain a position in which I can utilize my administrative and clerical skills in a professional business environment. HIGHLIGHTS OF QUALIFICATIONS
● Over 10 years of data entry and customer service experience
● Great telephone communication skills
● Customer service certificate awarded
● Over 16 years CNA experience
● 1 year phlebotomy experience in the hospital
SKILLS AND EXPERIENCE
Office Experience
● Made copies
● Foster care/group home tracking
● Filed paperwork
● Accounting
● Data Entry
● Aflac Specific Systems
● Mcsd specific systems
Communication and Telephone Skills
● Handled over 150 inbound customer calls a day
● Index approximately 120 medical claims an hour
● Answered and directed calls to staff members
● Snap, Tanf, Medicaid case manager
● Admin for muscogee county foster kids
● Scheduling
● Uploading family information/documents
● School registration
WORK HISTORY
DFCS October 2023-April 2024
Aflac July 2021- June 2023
Geico March 2020- June 2021
Anthem Associate July 2017-May 2020
Hilton Worldwide May 2016- May 2017
Amazon -VCC seasonal November 2015- January
Apex School of Theology August 2015-part time
Aflac Account Service Specialist August 2012- 2013(Temp) Aflac Account Service Specialist September 2011- January 2012
(Temp)
Data Entry Clerk February 2011- April 2011
Columbus Hospice July 2010- February 2011
Fountain City Rehab March 2009- May 2010
Muscogee Manor Rehab November 2007-March 2009
Afni Call center August 2005-July 2007
EDUCATION
Columbus Technical College August 2022-current
Apex School of Theology (BTH) August 2012-2016
University Of Phoenix
BSN Healthcare Administration April 2010-2012
Columbus Technical College
Customer Service September 2001
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