Administrative Assistant Office Admin

Denise Hoyle Solomon. Administrative Assistant, Office Leader helping

Overcome problems with lasting results.

Zephyrhills, FL C.813-***-**** ***********@********.***

ADMINSTRATIVE ASSISTANT – OFFICE ADMIN – SHIPPING AND RECEIVING

LEADERSHIP – COOPERATION AND RELATIONSHIP BUILDING – GROWTH AND PROFITABILITY

Administration Leader leveraging a time-tested career executing winning operational strategies that translate business vision, meet financial targets, and increase organization in a fast-paced Administration/Office environment. Formulates and executes strategies to reduce waste, cut costs and improve productivity resulting in organizational excellence. Driving force for positive change, Supports and develops other team members while building great relationships. Exceptional ability to meet challenges and improve overall business needs.

Examples and Outcomes that Drive Success

Contributed to growth of company from $880,000.00 in 2003 to $12,000,000.00 in 2009.

Began employment as the receptionist. Promoted to sales, then to Collections/Accounts receivables.

Collected over one million dollars in three months,

Consistent use of company information from spreadsheets, software (Peachtree, Excel, Word, etc.

Olga’s Bakery –Dade City, FL 2017 to Present

Olga's Bakery is located in Dade City, FL, United States and is part of the Specialty Food Stores Industry and has been in the same location since 1972. Olgas offers nicely cooked breadsticks, breakfast sandwiches. Good cinnamon donuts, biscuits and cinnamon rolls are among the dishes to be tasted at Olga's. Trying the delicious chocolate frappe is a decent idea.

This place provides food delivery for the convenience of its customers. A number of guests say that the staff is attentive at this place. Fabulous service is a strong point that plays a great role for the success of this spot. The nice atmosphere meets you at Olga's.

Food Service leader

The primary function is to oversee the production of baked goods and prep for menu items and assure adherence to established quality standards, while maintaining a sanitary, safe work environment. Job rotation to lessen physical stress is an important part of our Safety program, employees will be assigned various job task accordingly.

Essential Duties

Provide direction, counsel, and motivation to associates while maintaining a clean and safe work environment

Provide feedback to store management on inventory needs and supplies

Prep all food items prior to opening

AZZ GALVANIZING –NASHVILLE, TN 2015 to 2016

A leading provider of hot-dip galvanizing, AZZ has 39 galvanizing operations throughout the U.S. and Canada providing maximum accessibility and thereby reducing transportation costs for our valued customers. Our extensive experience and expertise extend to a broad range of applications including agriculture, bridge and highway, construction, electrical utilities, original equipment manufacturers, petrochemicals, recreation, and transportation.

SHIPPING & RECEIVING CLERK

This position is responsible the receipt and/or shipment of materials, supplies, and products. working in both an office and out in the yard checking in truckloads of steel.

Essential Duties

Responsible for meeting customer delivery schedules, communicating turnaround time to customers, loading and unloading customer material.

Receives goods, verifies items against the record of shipment, and inspects condition.

Gathers, verifies, and packs items for shipment according to specifications and the transportation method used.

Records received and shipped invoices according to established procedures.

Prepares Bill of Lading.

AMERIGAS - BROOKSVILLE, FL 2012 to 2013

AMERIGAS - MADISON, FL 2010 to 2012

AmeriGas Partners, L.P. is the largest retail propane distributor in the United States based on the volume of propane gallons distributed annually. It serves over 1.7 million residential, commercial, industrial, agricultural, wholesale and motor fuel customers in all 50 states from approximately 1,900 propane distribution locations. It is headquartered in King of Prussia, Pennsylvania and is a subsidiary of UGI Corporation.[1]

CUSTOMER SERVICE

Successfully oversaw a variety of incoming customer phone calls, keeping in mind company policies and procedures while adhering to Pennsylvania Utility Commission (PUC) rules and regulations. Oversaw complex inquiries independently or with very little assistance. This role is the first point of contact for UGI customers and is best suited for those who are proactive and solution oriented. Successful worked independently and adhered to a strict schedule. trained to manage a variety of calls including gas emergencies and electric outages, new service applications, billing requests, and credit and collections inquiries. Comfortable working efficiently in a demanding environment. flexibility to work various shifts (determined by the department’s shift selection policy) as well as overtime on an as-needed basis

Essential Duties

Handle customer calls in a timely and professional manner, following company provided procedures. Ensure accurate information is provided to the customer.

Demonstrate an understanding of policies and procedures to respond to customer calls

Participate in voluntary and mandatory training opportunities.

Complete special assignments as needed in a timely manner.

Responsible time and attendance for employees

Participate in mandatory and voluntary overtime as needed.

Managed collections and overdue accounts, applied payments to accounts

Placed gas orders, printed gas tickets, and set routes for drivers to deliver gas

Created workorders for customer repairs

Managed incoming, outgoing mail services

C&N FOUNDATION TECHNOLOGIES, INC. – SAN ANTONIO, FL 2004 to 2009

Neumann Construction & Roofing, LLC since 1973, has a wealth of construction and design expertise that we will put to work for you. We will show you cost-effective design options that you may not have been aware of, as well as point out potential construction concerns. Our project managers use systems and processes that keep your project running smoothly and help keep your mind at ease; you can be confident in the fact that nothing is being overlooked

ACCOUNTS RECEIVABLES / COLLECTONS

Contributed to growth of company from $880,000.00 in 2003 to $12,000,000.00 in 2009. Began employment at the receptionist desk. Promoted to sales, then to Collections/ Accounts Receivables. Collected over one million dollars three months out of the 2009 with the largest coming out to over $1,400,000.00 in collections. Consistent use of company information from spreadsheets, software (Peachtree, Excel, Word, etc.) and web services to organize task. Heavily document phone calls /Status / incidents on job files for Attorney) Company use. Attend meetings to provide status reports and obtain information from each member/salespeople. Advanced ability to multitask and keep up with job duties and stay organized. Working close with Attorney/Insurance Companies/ Engineers to facilitate company relations, ease of contractual agreements, flow of information and collections. Managed negotiations with several company vendors to save the company money on services such as telephones, break room supplies and employee services.

Essential Duties

Collections/Accounts Receivables

Vehicle Insurance, Claims, Tags & Registrations

Background Checks on all employees

Work with company Attorney and other Attorneys or Pas

Liens / Releases / Terminations of Liens and /or Notice of Commencement

Permitting

Employee Electronic time clock maintenance

Accounts Payable

Organize staff meeting

Prepare Proposals

DISCOVER: LAND O LAKES, FL 2003 to 2004

Discover background Screening is a consumer reporting agency as defined by the Fair Credit Reporting Act, (FCRA). locally owned and operated background screening company, specializing in Pre-Employment Background Screening, Tenant Background Screening

ASSOCIATE

Researched potential employee backgrounds as a service for customers. Used multiple software systems to research records for employment. Compared records required clarification and used best judgement and companies’ practices to provide reports on findings requested by customers. Viewed confidential records and treated company information according to strict policy

R & L METALS – TAMPA, FL 1998 TO 2003

R&L Metals is a family-owned and operated metal recycling company located in Tampa, Florida. Our reputation has been built on cleanliness, honesty, prompt payment, and quality Customer service. We treat people the way they want to be treated and are always eager to serve our community! With over 35 years of experience, we are industry leaders in commercial and residential metal recycling. Our full-service fleet includes roll-offs, drop deck trailers, flatbeds, and dump trailers. We are the company that thinks outside the box, We can do what they can’t!

RECEPTION / OFFICE ASSOCIATE

Answered the phones and welcoming customers to the site. Performed clerical and/or record keeping tasks required in the daily activities. Distributed cash payments for all recycle material to customers and delivered deposits daily to the bank. Prepared scrap BOLs for outgoing materials and ran stock reports for all received materials. Completed payroll for onsite employees. Trained front office employees as needed.

Essential Duties

Organized collections and bank deposits

Daily payout to customers for collected scrap

Ran stock reports for office supplies and placed orders

Work with company Attorney and other Attorneys or Pas

Prepared BOL for outgoing materials

Completed weekly payroll for onsite employees

Trained new employees on front office duties

Supported Upper Management and promoted company values

JERRY’S CRYSTAL BAR – ZEPHYRHILLS, FL 1987 to 1998

The Crystal Bar is a casual neighborhood Bar located in the center of Zephyrhills. Opened in 1954 by Bob and Jerry, their children and grandchildren are carrying on the tradition of creating a fun and welcoming place for the community.

BARTENDER / ASSOCIATE

Prepare and serve beverages and food to customers. Managed basic cleaning duties, learned, and create recipes for cocktails. Possessed strong people skills to retain and promote a good customer base and friendly atmosphere. Remained Observant of customers to maintain an elevated level of customer satisfaction with service. Meticulous, and courteous while ensuring customers have a wonderful time. Organized live band events and DJs as requested my management. Insured all work areas and containers were clean and available for use by customers. Restocked Bar and inventoried storeroom items.

Essential Duties

Prepare alcohol or non-alcohol beverages for bar and event patrons

Interact with customers, take orders, and serve snacks and drinks

Assess customers’ needs and preferences and make recommendations

Mix ingredients to prepare cocktails

Present bar menu to customers

Organized Live Entertainment and DJs

Additional Training/Certificates

Florida Notary-2013

FMLA- February 26, 2009

The Essentials of Human Resources & the Law – May 2, 2008

Dealing with Difficult People – May 12, 2008

Coaching Skills for Managers & Supervisors – May 13, 2008

Employment Law Update – September 2008

Word 2003 – November 2006

Excel 2003 – December 2006

Areas of Expertise

Consumer Service

Office management

Payroll systems

Cost savings projects

Collections and Billing

Shipping and receiving-BOL

Office organization and scheduling

Order management of inventory and supplies

Education – Training and Certifications

Florida Notary-2013

FMLA- February 26, 2009

The Essentials of Human Resources & the Law – May 2, 2008

Dealing with Difficult People – May 12, 2008

Coaching Skills for Managers & Supervisors – May 13, 2008

Employment Law Update – September 2008

Word 2003 – November 2006

Excel 2003 – December 2006

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