Account Manager Customer Service
Resume:
Brandon Oeltjenbruns
Account Manager at Promedica Total Rehab
Arvada, Colorado, United States
*************@*****.***
WORK EXPERIENCE
June 2020-Current
Account Manager at Promedica Total Rehab
Healthcare Service Group
United States
All administrative duties for department Expert direct customer service
Experience in google suites, Microsoft excel and other office applications
Supervise staff which includes laundry workers, housekeepers, and floor technicians. Interview, hire and onboard all newly employed staff.
Payroll adjustments and approvals for employees.
Responsible for the cleanliness and sanitation of the health care facility. Create schedules for staff.
Logging sick and vacation time.
Ability to adapt to frequently changing health and safety regulations with Covid. Call contractors/companies for supplies and equipment repair.
Collaborate with administrative staff patient flow in/out of the building to keep revenue coming in. Train staff on how to strip and wax floors, extract carpets and furniture, deep clean offices/rooms, and machines such as a side by side, burnisher, and auto-scrubber.
June 2022-June 2024
Area Manager Healthcare Services Group
Healthcare Service Group
Lakewood, Colorado, United States
All administrative duties for department Expert direct customer service
Experience in google suites, Microsoft excel and other office applications Worked alongside my district manager to oversee an area of 5-10 buildings.
Provided help, training, and staff to area Maintain good relationships with all customers in area. Sent to multiple states as well for training and support
Made sure applications and payroll were done correctly and timely
Made sure all building were equipped with the supplies and tools they needed Contact vendors when repairs or services are needed.
June 2021-June 2024
Training Account Manager Healthcare Services Group
Healthcare Service Group
Lakewood, Colorado, United States
All administrative duties for department Expert direct customer service
Experience in google suites, Microsoft excel and other office applications
Trained new managers at my location to get them ready to take over their own account.
This included creating schedules, running interviews, creating, and maintaining logs, how to train employees, interact with customers, managing payroll/ hours, working alongside HR, and professionalism.
November 2019-June 2020
Sports Recovery Specialist
Green Leaf Massage and Sports Recovery
United States
Expert direct customer service Appointment setting Administrative duties
Guided Stretching Exercise Programs Heat Friction Therapy
Trigger-Point Release Percussive Massage E-Stim
Taping Compression Foam Roll Vibration Therapy
August 2019-June 2020
Head Coach Boys Soccer
Kipp Middle School and Real Edge Soccer Club
United States
Evaluate the players' skills and review their performance records to determine their fitness levels. Strategize gameplay, aimed at ensuring success during each game session.
Explain and enforce safety rules and regulations to players and ensure that they comprehend. Motivate team members by providing positive feedback and assisting them through their weaknesses. Oversee the development and implementation of soccer programs and budgets.
Create and implement practice sessions that are instructive and stimulating.
Manage emergencies and those brought on by injuries by practicing CPR and First Aid. Model sports-like behavior and maintain appropriate conduct towards players and spectators.
January 2019-May 2019
Rockford University Sports Information Internship
Prestige Property Maintenance
United States
Head Intern/Home Event Staff Internship
Assist with the planning and event management of department and programs events Any other duties as assigned by the Assistant Director of Competitive Sports
Represent the program in a professional and exemplary manner while working for the Department Assist with collecting and following-up with all accident and incident reports
Provide strong leadership to participants, students, and staff
Communicate with participants, officers, coaches, staff, and the Assistant Director Educate and enforce all policies, procedures, rules, and regulations
Represent Rockford University at community events, including clinics & camps
Event assignments include being responsible for the set up and break down of the event space including moving tents, tables, prizing, boxes of promotional items and supplies at event locations, performing data collection, interacting with fans, and distributing marketing collateral and giveaway items
Assist with hosting participants attending Rockford University games
Assist with the planning, scheduling and event management of department and program events Logged data and statistics.
Recorded substitutions as they took place. Communicated effectively with each team.
August 2015-August 2018
Volunteer Coach
Top Soccer
United States
Helped physically and mentally handicapped children and adults play soccer. Organized teams and encouraged teamwork.
Maintained a cheerful outlook with all players and resolved conflicts before they escalated. Explain and enforce safety rules and regulations to players and ensure that they comprehend.
EDUCATION
-Current
Bachelor of Science
Rockford University
United States
Rockford University
Bachelor of Science Physical Education, Minor in Coaching, Sports Management and Health Concepts (Distinguished Scholar, Dean's List, Four-year Collegiate Soccer Player)
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Physical Education
SKILLS
Furniture Regulations Healthcare Microsoft Excel Sanitation People Management
Schedule Development Coaching Soccer Budgeting CPR Certification First Aid Construction Heavy Equipment/Vehicles Data Collection Event Management Leadership Marketing/Sales Collateral Statistics Team Player Physical Education Property Maintenance Sports Management
Sales Management Laundry Equipment Maintenance/Repair Administrative Skills Staff Training Safety/Work Safety Housekeeping/Cleaning Cleanroom Healthcare Management Payroll Management Customer Relations Training/Teaching Time Management Maintenance Services Software Administration Sports Emergency Management Fitness Massage Therapy Trigger Point Therapy Loading/Unloading Communication Skills Calendar Management University/School Regulations Organizational Skills Customer Support/Service
CERTIFICATIONS
CPR and First Aid
CPR
HONORS & AWARDS
Bachelor of Science Physical Education, Minor in Coaching, Sports Management and Health Concepts (Distinguished
Scholar, Dean's List, Four-year Collegiate Soccer Player)
LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
•United States
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