Beverage Director

Heather Ramirez

**** ******** *** **** *, Long Beach Ca 90804

Cell 949-***-**** / ****************@*****.***

Obnective:

Passionate bar manager seeking employment with an establishment that will allow me to continue to explore and learn while creating amazing cocktails and overseeing a bar program and its staff. Looking to expand into the world of event and utilize my organizational and planning skills to become successful in this industry.

Education:

California State University, Dominguez Hills August 2013 – May 2016

Masters of Social Work, ConcentraOon in Community Mental Health University of California, Irvine September 2004 - May 2008

Bachelor of Arts in Psychology and Social Behavior

Bachelor of Arts in Criminology with an Emphasis in Law and Society Work and Volunteer

Experience:

Made By Meg - Bar Program Manager July 2022 - Present

Responsibilities: Designing and implementing cocktail menu as well as specialized cocktails specific to individual events; keep diligent inventory records and place orders; creating syrups, juices and infusions for specialty cocktails, training and supervising of bar staff; organizing and preparing for all events with a bar package; supervising events to make sure that standards of service are met and that all staff is in compliance with ABC rules and regulations; maintain employee records and skill levels, implementation of side bar project in conjunction with main bar manager role; working with LA Recs and Park to service events at their public municipal buildings; partake in weekly meetings in order to ensure all events are in working order and to work out any issues from past events.

The Blind Rabbit - Bartender/Events Coordinator July 2021 - July 2022

Responsibilities: Extensive bar and service prep; assist with menu layout and cocktail creation; maintain health and safety protocols in accordance with state regulations; provide a positive and attentive atmosphere for guests; respond to guest comments and complaints in a timely manner; schedule events and provide follow up to provide expectations for events and buy outs.

Saint and Second – Bartender November 2019 – July 2021

Responsibilities: Opening and closing duties preformed weekly; maintain bar cleanliness standards; assist with creative direction of menu and staying up to date with new cocktail trends; prep fresh juice daily, preparation of homemade syrups and tinctures on a weekly basis; provide excellent customer service; continuing knowledge and cocktail exploration.

CareWorks Health Services – MSW Outreach Coordinator April 2019 – October 2019 Responsibilities: Assessments, consultations and at home safety inspections performed for clients. Community outreach and education about the variety of in home care services that are offered while building relationships with other experts in the field. Diligent file and note keeping. This position also has a large emphasis on networking and relationship building.

STACKED – Human Resource Administrator/Bartender December 2015 – March 2019 Responsibilities: Assisted with opening of the restaurant and assembling the bar, opening and closing duties performed weekly, meeting high sales quotas, training new team members to follow the core STACKED values, providing excellent customer service, supervised new bar rollout and created new menu items to increase bar revenue, maintain team member documents and records, implement fundraising calendar, and administrative activities relating to human resources and maintaining the values of the company.

YesWeServe, STARTS Program – Social Work Intern August 2015 – May 2016

Responsibilities: Provide daily supervision for children (age 7-11) in an after school setting, providing homework assistance, solving behavioral issues and providing interventions when necessary, group activities and support groups, and engaging in education about healthy eating habits and exercise programs. Additionally provide assistance with putting together resources for Executive Director of the program, grant writing and letters of intent, reaching out to community organizations that can provide meaningful resources to the children, running focus groups to find out what works with the children and parents, compiling a parent needs assessment in order to ensure that parents needs are being met, researching and implementing an anti- bullying curriculum and working to ensure the overall well being and success of the students in the program.

Redondo Beach Unified School District – Instructional Aide (Special Education) October 2012 – August 2015

Responsibilities: Provide supervision for a six to nine year olds with autism, Downs Syndrome and severe epilepsy. Assist with daily activities including but not limited to; peer socialization, following group instructions, completing two step verbal instructions, sportsmanship in group play, correctly identifying peer interventions, and fine motor skills. In addition to performing autism therapies, two children must always be under strict supervision due to their grand-mal epileptic seizures during which a stringent emergency plan is in place. Growing knowledge of classroom and district procedures. Assists in classroom activities and helps students in the classroom, learning center and during outdoor activities.

BJs Restaurant – Bartender/Trainer/Supervisor December 2006 – September 2013

Responsibilities: Provide excellent patron experiences through phenomenal customer service, evidenced by high number of regular patrons requesting to sit in my section; supervise 30 employees and the team performance to ensure targets are met; consistently exceed sales goals by effectively managing sections and multi-tasking; refine, organize, and administer new hire training program; recognized as "Lead Server" which includes mentoring and training new servers; thorough knowledge of restaurant systems and procedures; rapidly assimilate information; anticipate customer concerns; drive multi skill environment and culture; maintain safe and hygienic work environment; avoid legal challenges by conforming to the regulations of the alcoholic beverage commission ; maximize bar profitability by ensuring portion control; monitoring accuracy of charges; extensive development of customer relations and interface communications; high level skills in dispute resolution and financial management; implement restaurant sales promotions while exceeding sales quota.

University of California, Irvine – Disability Services Assistant January 2005 – May 2007 Responsibilities: Assisted disabled students with their homework, class work and test preparation; Supported students and staff by taking notes for those who were physically unable to attend lectures and/or discussions; Organized and thorough note taking ability allowed for the students to learn and understand class material; Met all deadlines for note taking enabling students to not fall behind in their education. Skills, Trainings,

Recognition:

RBS certification, proficient knowledge of several POS systems and inventory systems, member of several bartending groups that aim at continuous education and knowledge in the community, official beverage concessions supervisor of the South Bay Lakers, Winner of the Tournament of Canneros winner (2022), Fan favorite cocktail Garrison Bros Bourbon Brawl (2022).

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