Quality Engineer Assurance
Resume:
CONTACT
Address : Chicago, IL *****
Phone : 708-***-****
Email : *********@*****.***
SKILLS
• Leadership and Management
• QA Methodologies
• Test Planning and Strategy
• Test Automation
• Technical Aptitude
• Communication and Reporting
• Problem-solving and Critical Thinking
Adaptability and Continuous
Improvement
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• Advanced Product Quality Planning
• Process Capability Analysis
• Multitasking and Organization
PROFESSIONAL SUMMARY
Experienced and results-driven QA Analyst Manager with a proven track record of designing and implementing quality assurance processes. Skilled in leading teams to ensure high-quality software products meet client requirements and industry standards.
WORK HISTORY
Senior Lead SW Quality Engineer Manager, 11/2021 to Current Northern Trust - Chicago, IL
QA Lead, 11/2017 to 06/2020
Federal Home Loan Bank of Chicago - Chicago, IL
As a Senior Lead Software Quality Engineer Manager at Northern Trust, I managed testing teams for key projects, collaborating with cross-functional teams and utilizing Snowflake for Datawarehouse Solutions
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I demonstrated expertise in SDLC, Agile practices, and SAFe, with hands-on experience in banking products, SQL proficiency, and coordination of test environments
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My role included leading test management programs and contributing to SWIFT standards and payment platforms for various payment systems
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Managed team of SW quality engineers to ensure product quality standards were met
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Developed and implemented test strategies to improve product reliability and performance
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Collaborated with cross-functional teams to drive continuous improvement in software development processes
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Led efforts to automate testing processes, resulting in increased efficiency and reduced time-to-market
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Skilled in collaborating with business stakeholders to ensure expectations are met and providing updates
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Comfortable communicating with executives and various organizational levels
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• Proven experience in managing code updates effectively Skilled in collaborating with business stakeholders to ensure exceptions are met and provided updates
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As a QA Lead in an enterprise delivery team for Bank-wide systems, I refined test automation and strategy, utilizing JavaScript for tools like Rapise and Spira Test
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I contributed to onboarding new team members and summer interns, collaborated with stakeholders to ensure software security and regulatory compliance, and actively participated in software releases and upgrades
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• Led team of QA analysts to successfully implement test strategies and plans Developed and maintained automated testing suites to improve efficiency and accuracy
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SUPO SANNI
Software Tester, 11/2016 to 11/2017
Redbox - Oak Brook, IL
Territory Sales Analyst, 10/2015 to 03/2016
Grainger - Chicago, IL
Project Manager, 01/2013 to 01/2015
Big Ten Conference - Chicago, IL
Implemented quality standards and processes to drive continuous improvement and quality assurance
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Collaborated with cross-functional teams to ensure product quality and timely releases
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Serving as a vital link between the Testing Team and Merchandising Content Operations at Redbox, responsibilities included overseeing product build execution, QC procedures, and implementing mobile testing
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This role involved identifying defects, suggesting procedural modifications for compliance, and leading movie product testing across diverse platforms
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Detailed record-keeping in JIRA, executing test cases, and providing feedback for product and content enhancement were integral aspects of the position
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Collaborated with developers to resolve issues and improve quality of software
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Utilized automated testing tools to streamline testing process and increase efficiency
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Documented test results and communicated findings to stakeholders for feedback and approval
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Optimizing call routes for efficiency and maximizing field time, I consistently engaged with customers in my sales territory to grasp their evolving MRO needs
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Through educating them on Grainger's offerings and expanding their understanding of standard products and services, I identified and pursued new customer acquisition opportunities
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Proactively monitoring real-time business prospects, I built lasting relationships and championed Grainger's value proposition in the local community through strategic marketing activities
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Analyzed sales data to track trends, identify outliers, and forecast future performance
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• Developed sales strategies to target key accounts and expand market share Collaborated with sales team to improve communication, streamline processes, and drive results
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In a multifaceted role, I played a pivotal part in conference operations, contributing to the preparation of meeting materials and handling NCAA legislative and compliance matters
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Providing essential clerical support, I coordinated calls, managed calendars, and offered assistance in conference committees, youth programs, and special projects related to student-athlete academic performance
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Additionally, I actively participated in departmental activities, ensured smooth event coordination with facilities management, and completed comprehensive end-of-game and end-of-year reports
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Managed cross-functional project teams to ensure successful completion of deliverables
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Developed and monitored project timelines and budget to ensure on-time project completion
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Collaborated with stakeholders to define project scope, goals, and deliverables
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Software Analyst, 06/2011 to 09/2012
Illinois Athletic Development - Champaign, IL
Utilized project management software to track tasks, milestones, and progress for various projects
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Utilizing testing management programs such as QMetry, I contributed to agile project management through Mingle by tracking defects and tasks
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Automation test scripts were executed for functional and regression testing using Selenium IDE
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Responsibilities also included maintaining the QA Team Wiki, performing sanity testing on new code deliveries, participating in product design reviews, and collaborating with the development team on requirements and stories
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Conducted software testing on various applications to ensure functionality and performance
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• Analyzed user requirements to develop and enhance software functionalities Collaborated with cross-functional teams to translate business needs into technical solutions
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Provided technical support and troubleshooting for software applications to improve user experience
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EDUCATION
Bachelor of Arts
University of Illinois at Urbana-Champaign - Urbana-Champaign
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