Customer Service North Dakota
Resume:
Patrick Coghlan, MBA
************@*****.***
Education
Bachelor of Science in English
North Dakota State University, Fargo, North Dakota
Master of Business Administration
Saint Mary’s University, Minneapolis, MN:
2020-2021
Experience
Bar and Hospitality Manager1/2023 – 7/2024
Blue Plate Restaurant Company, Minneapolis, Minnesota
•Managed seven different Blue Plate restaurants and lead diverse teams in Blue Plate brand standards.
•Business management. Tracking bar inventory and ordering product through distributors.
•Managed complex building improvements with the maintenance team
•Lead communications to motivate, encourage, and delegate within a large team of servers, hosts, bartenders, and back of the house staff to give excellent, brand specific, customer service to guests and create a positive, fun environment.
•HR generalist role in recruiting, hiring, on boarding, employee benefits, and training new team members in Blue Plate standards of hospitality.
•Give constructive work counseling and further disciplinary actions when needed.
•Managed accurate inventory counts.
General Manager 1/2015 – 2/2020; 9/2021-1/2023
McCoy’s Public House, Saint Louis Park, Minnesota
•Created and executed talent strategy; recruited, interviewed, and hired all employees.
•Business manager for HR: Onboarded, trained, and developed all front of house employees.
•Ensured high quality service, hospitality, and employee satisfaction and retention by creating a strong team culture.
•Increased bar sales and profitability by advising and consulting with clients to increase product offerings to better meet customer preferences
•Developed and implemented a party and events business strategy,
•Drove customer loyalty through leading and monitoring communications of 40 staff front of house team, ensuring excellent customer service experiences.
•Role modeled successful conflict resolution techniques in handling customer or vendor conflict, addressing customer and staff escalations in a positive and level-headed manner.
AmeriCorps VISTA Outreach and Development Assistant. 8/2011 – 8/2012
National Youth Leadership Council, Saint Paul, Minnesota
•Served through the City of Saint Paul Mayor’s Office
•Indexed and cataloged organizational program and grant history.
•Developed outputs tracking datasheet to improve data collection.
•Committee member that sought to identify the organization’s core values and how those values affect organizational outputs and culture.
•Provided foundation research and donor support.
Congressional Intern 5-8/2008; 5-8/2009
United States Senator Kent Conrad,
Fargo, North Dakota and Washington, D.C.
• Assisted senate staff in managing a wide variety of constituent concerns regarding federal programs or agencies.
• Assist with constituent correspondents on behalf of Senator Conrad on a wide variety of issues and concerns.
• Provided tours of the United States Capitol and Senate buildings to tourists from all over the world.
• Assisted professional staff in health care reform policy by providing research and regular legislation updates
Additional Skills
Business management
Project management
HR Generalist
Team leadership and development
Interpersonal communication
Microsoft Word, Excel, Power Point
Other Interests and Hobbies
Twin Cities Gay Men’s Chorus
Craft beer, wine, and spirits
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