It Technician Specialist

Daniel Mondejar

Hialeah, Florida **** v 786-***-**** v ******.***************@*****.***

IT Specialist with over 10 years’ experience, providing all facets of computer support such as troubleshooting, installation and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Able to collaborate professionally with peers and managers in both English and Spanish to deliver quality service. Capable and responsive problem solver. Strong team player with proven work ethic and excellent technical judgment.

Miami-Dade County Elections Department (June to present)

IT Technician

Installation and troubleshooting computer hardware and software, thin client terminals, printers, and telephones.

Installation and maintenance of various computer software.

Ability to work independently or as in a team member

Provides department-wide end-user support and service regarding

hardware and software problems

Digital Color Depot (March to June)

Service Field Technician

Service and Preventative Maintenance to equipment in domestic and international client base.

Troubleshooting printers

Scheduling service calls & PM’s & follow-up meetings with clients.

Creating, Maintaining and Filing Service Reports per visit.

Creating and Fulfilling Work Order Requirements per visit.

Helping to maintain correct stocking levels of Spare Parts and Service Supplies.

Creating Service Orders in Roland / HP or any other manufacturer portal.

Maintaining the demo machines and work area in good working condition.

Cognitive Health Network

It Technician (February 2023- March 2024)

Resolved issues with peripheral devices such as printers and copiers for staff.

• Provided technical and operational support

Disassembled computer systems to resolve hardware issues

Installed wiring, cabling, and devices to establish, repair, and improve network operations.

Provided technical and operational support

Cuban Neuroscience Center

Network Operations Technician (2015-2023)

Developed hardware and software training and documentation for PC users.

Documented all facets of IT operations, including network infrastructure and licenses.

Provided senior technical support to staff.

Resolved issues with peripheral devices such as printers and copiers for staff.

Configured all hardware and software to optimize network performance.

Installed wiring, cabling, and devices to establish, repair, and improve network operations.

Provided technical and operational support

Disassembled computer systems to resolve hardware issues.

IT Specialist (2008-2015)

•Configured new employee workstations, including all hardware, software, and peripheral devices.

•Provided local IT support for hardware and software to company personnel.

•Responded to assistance requests from users and directed them through basic troubleshooting tasks.

•Configured new computers including loading software and server permissions.

•Removed malware and viruses using specialized software.

•Disassembled computer systems to resolve hardware issues.

•Updated software versions with patches and new installations to close security loopholes.

IT Technician (2006- 2008)

•Disassembled computer systems to resolve hardware issues.

•Provided IT support for hardware and software to institute personnel.

•Configured new computers, including loading software and server permissions.

•Resolved issues with peripheral devices such as printers and copiers.

•Provided technical and operational support for the entire organization.

•Removed malware and viruses using specialized software.

EDUCATION

2002-2006 - IT Technician -Polytechnic Institute of Informatics (IPQ)

Mártires de Girón

Course four years in Informatics Engineering – Polytechnic José Antonio Echeverría, Havana, Cuba

Certification:

•Course Google Data Analytics Professional Certificate.

https://coursera.org/share/26da448f691a4cb8f422021be0206396

•The Bits and Bytes of Computer Networking https://coursera.org/share/f009aa8d238df69161e6989280594e39

•Technical Support Fundamentals https://coursera.org/verify/NREHMP4J7WMU

•DataOps Methodology

https://coursera.org/share/f0bc0d3054449af604c997be1d6be250

•Google Cybersecurity Professional https://coursera.org/share/2a8d79d7d094e8ec337ae9473512564b

ADDITIONAL SKILLS

•Strong client customer skills with the ability to learn quickly and transfer essential knowledge to team members.

•Windows XP/vista/2007/2010 knowledge, understanding of active directory, basic knowledge on Unix/Linux.

•Ability to quickly react to alarms and events in a fast-paced environment, remaining professional and driven especially in critical situations.

•Strong communication skills to be able to work with clients and assist non-technical users with troubleshooting remotely.

•Good interpersonal skills and ability to work collaboratively within a team members.

•Willingness and ability to quickly learn new technologies.

•Knowledge of Windows infrastructure services (DHCP, DNS, Active Directory, NTFS and Share permissions).

Contact this candidate