SATCOM Floor Shift Supervisor

Michael Ponzio

Fredericksburg, VA *****

*.******@*****.*** • 571-***-****

Qualifications Profile

Hard working, versatile troubleshooter with 15+ years varied experience in logistics support, maintenance operations, and government satellite communications.

Highly focused and results-oriented, supporting deadline-driven freight operations, proficiently downloading and uploading millions of pounds of freight annually

Analytical problem solver, capable of effectively switching between either large-scale or detail-oriented approaches to achieve maximum impact

Strong interpersonal talents with passion for entrepreneurship and proven ability to collaborate with colleagues to achieve goals

Excellent customer relationship skills, providing exceptional service to clients while ensuring compliance with all legal requirements and professional standards

20-year military veteran

Professional Experience

J Sears Roadside Assistance, northern Virginia

Roadside Assistance Technician, March 2019 – May 2020

Answer calls via the J Sears Roadside application and drive to the customers location. Provide roadside assistance for flat tires, jump-starts, lock-outs and fuel delivery. Perform excellent service in virtually all-weather conditions; driving more than 850 miles per week in the northern Virginia, Washington D.C., and Maryland areas.

Outstanding Service Award winner for May 2019.

Pizza Hut, Annandale/Reston, VA

Delivery Driver, Sep 2016 – Jan 2019

Check all products for quality against set standards, delivering high quality products to client base in safe, courteous and timely manner. Provide orders to customers on assigned routes, easily managing customer issues and belligerent or intoxicated customers.

FedEx, Dulles, VA

Material Handler, Jan 2016 – April 2018

Safely and efficiently operated equipment used to move packages, documents, and heavyweight or dangerous goods. Followed all safety and health regulations.

Safely and efficiently downloaded and uploaded millions of pounds of freight annually using cargo tug loaders (Commander 15 and 30) and ground support equipment.

Properly handled packages covered by regulatory requirements, such as handling live animals and perishable goods.

Maintained radio communication with appropriate personnel as required.

Mosquito Joe, Fairfax Station, VA

Pest Technician (Seasonal), April - October 2015, seasonal part-time 2017, 2018

Provided timely and cost-effective pest detection, elimination, and prevention solutions to established route of customers. Checked property and sprayed houses and grounds for mosquito control and other insects such as ticks and fleas.

Capably used handheld computerized equipment to manage service and document structural, sanitation, and pest issues. Face to face customer service.

MasTec AT, Manassas, VA

Satellite TV Technician, 2014

Performed satellite television installation and support for DirecTV’s major contractor in Prince William and Fairfax counties. Provided excellent customer service, maintaining safe environment while troubleshooting systems to determine appropriate resolutions to reported problems. Set up and used ladder at heights to 30 feet.

Maintained accurate inventory and equipment (including DirecTV van) for installations, service calls, and trouble tickets.

Processed orders using smartphone and company software program.

U.S. Army, Fort Belvoir, VA

Sergeant, Satellite Communications, 2003 – 2010

• As SATCOM floor supervisor, assistant managed operations and maintenance of three satellite terminals, two command post terminals, and all associated equipment (valued at $100+m). Wrote, reviewed, and edited hundreds of trouble tickets using DoD’s Remedy reporting system. Trained, coached, and mentored team of five in troubleshooting signal communications issues, and responsible for the general welfare of the soldiers.

Deployed May 2008 to 2009 to Camp Arifjan, Kuwait in support of Operation Enduring Freedom (OEF) and Operation Iraqi Freedom (OIF).

U.S. Army, Fort Carson, CO

Bradley Fighting Vehicle Services Mechanic, 1998 - 2002

Troubleshot, repaired, and maintained fighting vehicles, personnel carriers, five-ton wrecker, five-ton supply truck, and Humvees. Trained four soldiers. performed preventive maintenance checks and services. Participated in Operation Bright Star 2000 (Giza, Egypt); trained in maintenance and security – served in joint exercise with Egyptian military.

Education

Bachelor of Science, Technical Management, 2013

DeVry University – Arlington, VA

US Army Reserves Duty

757th Expeditionary Rail Center, Chesterfield, VA

Sergeant, 2015 – 2018

Served as Squad Leader (responsible for soldier readiness) and instructed Combat First Aid course.

U.S. Army Reserves, APG, Maryland

Sergeant, 203 MI Battalion, 2010 – 2015

Served as Squad Leader, qualified as Sharp Shooter (2010); and maintained Army physical fitness standards.

Virginia licensed CDL B bus driver – Experienced in troop movement.

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