Guest Advocate

MARYAM ASHRAF ALI

***************@*****.*** 773-***-**** Chicago, IL linkedin.com/in/maryam-ashraf-ali-9420571b0/ Experienced Automation Engineer with a demonstrated ability to excel in diverse testing environments. Proven track record of enhancing product quality and boosting customer satisfaction. Passionate about delivering top-notch software through innovative testing and effective collaboration. Seeking a challenging role that utilizes my technical skills and passion for innovation to drive business growth.

EXPERIENCE

GUEST ADVOCATE (Part-Time)

TARGET – Town and Country, MO

OCTOBER 2024 – PRESENT

• Greet guests warmly, answer questions, and provide assistance to ensure an exceptional shopping experience.

• Efficiently and accurately handle transactions, including cash, credit, debit, and mobile payments, while maintaining a positive interaction with guests.

• Address guest concerns and resolve any issues or complaints, following store policies to ensure guest satisfaction.

• Stay informed about store promotions, services, and products to provide relevant information and recommendations to guests.

• Assist guests in locating specific products throughout the store, offering personalized service when needed.

• Keep checkout areas, guest service counters, and other front-end spaces clean and organized.

• Follow Target’s policies regarding refunds, exchanges, gift card purchases, and other guest transactions, maintaining compliance with store procedures.

• Work closely with other team members to ensure smooth store operations, especially during high-traffic times.

• Educate guests about the benefits of the Target RedCard and assist with the application process.

AUTOMATION ENGINEER

LOGICIEL SERVICES, LLC (VELOCITY CLEARING, NYC)

DECEMBER 2023 – PRESENT

• Implemented an automated testing framework using ROBOT Framework, resulting in reduction in manual testing efforts. Developed robust automated test scripts for specific modules, significantly improving test coverage and execution efficiency.

• Integrated automated tests with Jenkins, enabling continuous testing and deployment, which reduced release cycles by enhancing overall software quality.

• Used AI tool Vansah for effective and efficient test case writing.

• Effectively managed defect lifecycle from identification to resolution, reducing defects and implementing root cause analysis to prevent recurrence.

• Led UAT sessions with stakeholders and business users, ensuring seamless integration of feedback into development cycles and meeting user expectations.

• Established and maintained quality metrics and KPIs, providing regular reports on test coverage, defect trends, and release readiness, facilitating data-driven decisions and continuous improvement.

SKILLS

Languages: C# SQL JavaScript Python

Frameworks: ROBOT Framework

Selenium WebDriver Cypress Cucumber

Databases: MySQL

Project Management Tools: Jira

Confluence Agile (Scrum)

Test Management Tools: QATouch

TestRail

Other: Postman JMeter WPF VS Code

Jenkins CI/CD BDD Vansah Black-Box

testing techniques White-Box testing

techniques Static Analysis Testing

Automation Software Handling Postman

EDUCATION

Software Testing and Automation

Specialization

University Of Minnesota, 2024

Fundamentals of Software Testing

Bootcamp

Contour Software, 2023

Bachelor (Biomedical Engineering)

NED University of Engineering &

Technology – Pakistan, 2022

CERTIFICATION

Scrum Foundation Professional Certificate

(SFPC)

Certificate of Completion Selenium Basics,

Great Learning Academy

SOFTWARE QUALITY ASSURANCE ENGINEER

ENTERPRISE 64

JULY 2023 – DECEMBER 2023

• Performed regression, functional, UI, and exploratory testing to verify software quality.

• Conducted performance and load testing using JMeter, improved application response times under peak loads.

• Developed, maintained, and executed automated test scripts on Cypress to ensure software functionality.

• Performed Test case writing on TestRail covering test scenarios and edge-cases.

• Reported and verified bugs effectively.

MANUAL TESTER

CONTOUR SOFTWARE

JANUARY 2023 – JULY 2023

• Proficient in SDLC, STLC, and Quality Assurance processes.

• Skilled in both manual (including smoke, sanity, regression, functional, and usability testing) and automated testing on Selenium.

• Test and verify API status code and compare the required data through POSTMAN.

• Strong understanding of OOPS concepts and basic proficiency in C# programming.

• Risk Management and Bug Reporting.

• Capable of implementing POM design pattern for web element management.

• Knowledgeable about Agile methodology and scrum framework.

Contact this candidate