Technical Support
Resume:
KWAME WILLIAMS
Brooklyn, NY *****
********@*****.***
TECHNICAL SUPPORT & ANALYSIS
TROUBLESHOOT & IT SERVICES PUBLIC SAFETY & SERVICE CUSTOMER SUPPORT & RETENTION Dynamic, highly motivated, and results-driven professional with 5+ years of experience delivering customer support and security services, a passion for technology, and a strong desire to build a successful career in the IT industry. Committed to staying updated on emerging technologies and trends in the IT industry. Aiming to contribute to the success of an organization by providing reli able IT support, troubleshooting technical issues, and assisting in the implementation and maintenance of IT systems . Collaborative team player with cross-functional communication abilities with all levels of the organization in written, verbal, and presentation formats. Equipped with an excellent work ethic, adaptability and versatility, strong sense of dependability, and proven track record of integrity. Work Experience
Security Guard
Omniscient investigations corp - New York, NY
January 2024 to Present
• Responsible for maintaining order in Nyc Apple stores.
• Assisted police officer on site in apprehending any person involved in criminal activity
• Acting as a visual deterrent.
Security Guard
WINFIELD SECURITY - New York, NY
October 2021 to December 2023
● Perform proactive maintenance on security equipment and surveillance cameras to ensure optimalfunctionality.
● Deliver exceptional customer service to ensure client satisfaction and address any concerns effectivelyand swiftly.
● Secure the area by conducting regular patrols, monitoring surveillance equipment, and controllingaccess to the premises.
● Document observations, gather information, record incidents, conduct witness interviews, and obtainsignatures.
Mail Handler Assistant
USPS (United States Postal Service) - New York, NY October 2020 to January 2021
● Executed loading, lifting, and transporting of moderate to heavy mail items from trucks and sortingequipment.
● Efficiently separated outgoing bulk mail and loaded it onto mail trucks for distribution to the designateddistribution area.
● Performed additional tasks, including rewrapping damaged parcels, operating machinery, andweighing mail as required.
● Guaranteed customer expectations are satisfied and exceeded in terms of service quality and speedof service.
Messenger Printing Assistant
P & W PRESS - New York, NY
January 2016 to December 2019
● Provided installation of software applications and verified their compatibility with laptop and desktopcomputer systems.
● Ensured our team met 100% of our deadlines and goals, resulting in successful and on-time completionof projects.
● Assisted co-workers and replaced computer accessories such as keyboards, mice, and monitors whennot working correctly.
● Ensured that all products were to the customers liking before packaging and delivering to ensureretention and satisfaction.
Stock Associate
PARAGON SPORTS - New York, NY
January 2014 to December 2015
● Accurately affixed sales tags to designated merchandise items. Loaded and unloaded merchandisefrom and into trucks.
● Collaborated effectively with team members to enhance store sales performance and ensured targetswere achieved.
● Provided customer support by handling incoming phone calls and resolving issues to ensure customersatisfaction.
Education
High School Diploma
John Adams High School
October 2009 - 2013
Bachelors of Information Technology(in progress.)
Western Governors University. July 2024 – Expected end date: July 2026
Skills
• Policies & Procedures Compliance
• Technical Support & Analysis
• Troubleshoot & IT Services
• Desk & Application Support
• Public Safety & Security
• Team Work & Team Building
• Customer Support & Service
• Customer Retention & Engagement
• Problem Analysis & System Resolution
• Process Improvement & Growth
• Communication & Negotiation Skills
• Strategic Analysis & Planning
• Security
• IT support
• Customer service
• Computer networking Links
https://www.linkedin.com/in/kwame-williams-34b34020b Certifications and Licenses
Fire Safety Certification
CompTIA A+
Guard Card
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