Customer Service Entry-Level
Resume:
Agata Grabowska
PROFILE
To obtain an entry-level position in an administration office
EXPERIENCE
Coordinator, HomeGoods (TJX Company), Southington, CT — 2019-Present
Successfully manage a 2-3 person team in day-to-day retail. Audit retail inventory, stock merchandise, and assist with new delivery inventory intake. Coordinate store product and maintain merchandise flow with accurate corporate sale and pricing updates - update product label as needed. Provide prompt, efficient, and helpful cashier and in-store/phone customer service by resolving customers inquiries and issues as they arise. Train new team members (management and sale associates) proper sales and services procedures. Service as subject-matter expert in retail product offerings and features to assist customers in making informed purchase decision. Interpret and apply company policies to department and enforce safety regulations.
Key Holder/Sale Associate, Dollar General, Wolcott, CT — 2016-2019
Successfully manage a 2-3 person team in day-to-day retail operations. Collaborate with other supervisors to align department activities and initiatives. Responsible for opening/closing of the store. Audit retail inventory, stock merchandise, and assist with new delivery inventory intake. Coordinate store products and maintain merchandise flow with accurate corporate sale and pricing updates - update product label as needed. Provide prompt, efficient, and helpful cashier and in-store/phone customer service by resolving customer inquiries and issues as they arise. Train new team members (management and sale associates) proper sales and services procedures. Serve as subject-matter expert in retail product offerings and features to assist customers in making informed purchased decisions. Interpret and apply company policies to department and enforce safety regulations.
Cashier, Wendy’s, Waterbury, CT — 2014-2016
Fast food customer service experience with training and safety procedure for food handling.
EDUCATION
Naugatuck Valley Community College, Waterbury, CT — Associates, 2019
Wolcott High School, Wolcott, CT - Diploma, 2015
SKILLS
Excel, Problem Solving, Typing, PowerPoint, Word
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