It Support Technician

Ross Park

619-***-****

***********@*****.***

linkedin.com/in/ross-park-0385b1159/

https://github.com/rpark1995

Intro

Motivated IT support technician seeking new position in a dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. With experience handling networking concerns, implementing new software, installing new hardware, and addressing user concerns, I bring attention to detail and a dedication to technical improvement to each job. Experience

Company: Discernit LLC IT Support 08/2023 – 09/2024

● Provided technical support to approximately 15 customers via email and telephone per day

● Troubleshot, tested, and resolved problems with laptops, desktops, peripherals, and networks

● Provided excellent customer service by actively listening to and resolving customer inquiries

● Maintained accounts and passwords using Active Directory for users

● Installed Windows 10 on workstations using a USB or an ISO image Skills

Operation systems: Windows 10, Windows 11, Windows Server 2022, VMware ESXi 7.0 Software: MS Office, MS Excel, MS 365, Outlook, Windows Active Directory Hardware: Dell PowerEdge R510, R730, Dell PRECISION Desktop, Cisco Catalyst 3750, Synology NAS Networking: LAN, TCP/IP, OSI Layers, DHCP, DNS, VPN Ticketing Systems: Jira, Spiceworks

Certifications/Courses

VMware Certified Professional - Data Center Virtualization 2024 08/2024 Comp TIA A+ Core I complete, Core II in Progress Google Cybersecurity Certificate Program 12/2023 - 02/2024 Education

Bachelors in Kinesiology (San Diego State) 08/2020 - 05/2022