Customer Service Quality Assurance

SL

STEPHEN LILJEROS

****************@*****.*** 229-***-**** Albany, GA 31701

Sales-oriented meat cutter with distinct cutting, customer service and quality assurance skills. Proven history of best-in-class work with knowledge. Successful at providing thorough information to customers and staying calm in high-traffic times.

Customer service Can operate forklift

Mikes country store Putney Ga, Georgia

Meat Cutter

11/2019 - 08/2024

Restocked butcher paper rolls onto spindles located around the work area. Prepared special orders from customers that required specific cuts or trimming techniques.

Checked expiration dates on packages of meat prior to stocking them on shelves or counters.

Cut, trimmed, boned and ground beef, pork, veal, lamb and poultry for sale in the retail market.

Received and inspected incoming shipments of fresh and frozen meats to ensure product quality.

Operated a variety of meat cutting machines such as saws, slicers, grinders and tenderizers.

Sliced cooked hams, corned beef, bacon and sausage products by hand or with electric slicers.

Weighed meats for sale at the service counter or pre-packaged for sale in the retail market.

Operated wrapping machines to package meats for sale in the store or for customers' orders.

Stocked display cases with freshly cut meats according to merchandising standards.

Rotated stock on shelves so that older items were used first while maintaining freshness of product.

Cleaned work areas including counters, floors, walls and equipment using safe sanitizing solutions.

Maintained records related to production output such as weights of cuts made per order and day.

Followed all safety procedures when handling sharp knives and other cutting tools.

Adhered to food safety regulations regarding storage temperatures and sanitation protocols.

Ordered supplies necessary to maintain inventory levels in accordance with department needs.

Assisted customers with selecting cuts of meat based on their individual Summary

Skills

Experience

needs.

Performed basic maintenance tasks on meat cutting equipment such as cleaning blades.

Assisted other departments within the store when needed during peak business times.

Provided assistance in training new employees in proper use of meat cutting tools.

Managed inventory, ensuring freshness and quality of meat products. Cut meat efficiently by breaking product down into sub-primal and retail cuts.

Maintained fully stocked retail shelves while rotating perishable products to prevent expiration and waste.

Disposed of expired meats in accordance with food safety regulations. Used sizing guidelines to cut meat products and arrange pieces in trays. Accepted and examined quality and correctness of daily meat deliveries. Supplied and trained personnel on matters of cleanliness, client interactions and various types of meat cuts.

Identified perishable inventory nearing expiration date and marked down prices to minimize waste.

Maintained proper food temperatures for various products. Prepared specialty meat products, such as sausages, ham, and cured meats. Demonstrated knowledge of various meat cuts and recommended cooking techniques to customers.

Provided exceptional customer service, resolving issues and ensuring satisfaction with meat purchases.

Cut, trimmed and grinded meats to prepare for cooking form. Cut, wrapped, weighed and labeled orders for customers. Answered customer questions about specific products and cut meats to specifications.

Arranged cut meat and products in display case for customer viewing and selection.

Rotated products to decrease chance of meat spoiling and reduce waste and loss of profits.

Quail harvest plantation Dorun, Georgia

Hunting Guide

10/2018 - 11/2019

Managed client expectations and safety protocols while on hunting trips. Organized and maintained equipment for guided hunts. Provided guidance to clients in selecting appropriate firearms, ammunition, and clothing items.

Lead scouting missions to identify potential hunting sites based on wildlife population estimates and seasonal movements.

Conducted post-hunt field dressing of harvested animals for transport back to camp or lodge.

Maintained detailed records of daily activities such as number of hunters, guests served per day, amount of game taken, released during each hunt. Checked exhibits frequently for cleaning and maintenance needs to keep areas organized and tidy.

Greeted and registered visitors, issuing required identification badges or safety devices.

Routine maintenance of dog cennals, feeding dogs and cleaning living area. Cleaning of harvested quail.

Education and Training

Southern Regional Technical College Thomasville, GA Associate of Applied Science in Land Forest And Wildlife Management 05/2020

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