Web Developer Technical Support
Resume:
ERICK CASTILLO
Full Stack Developer
Mission, TX 78572
******@*****.***
Professional Summary
Web Developer & IT Professional with experience in full-stack web development, network administration, and cybersecurity. Skilled in creating efficient, secure systems and applications with a strong focus on user experience and functionality. Passionate about leveraging technology to solve complex problems and drive business success.
Authorized to work in the US for any employer
Work Experience
Web Developer
City Of Pharr-Pharr, TX
September 2023 to Present
• Designed and maintained a portfolio of 10+ WordPress websites, leveraging page builders to enhance user experience and improve performance across all devices.
• Managed the city's SharePoint intranet, implementing document management best practices and automating workflows with Power Automate, reducing processing time by 30%.
• Developed custom ticketing systems and PowerApps, saving the city over $15,000 and improving workflow efficiency by 25%.
• Automated daily tasks, including generating reports and backups for SQL databases, increasing operational efficiency.
• Developed PowerApps such as a Media Destruction Submission App and an Expense Reporting App, streamlining processes and improving data management. Web Developer
Ericks Webs Design LLC-Remote
May 2022 to Present
• Developed and maintained over 15 websites for diverse businesses, improving online presence and customer engagement by 50%.
• Collaborated with clients to design websites tailored to their needs, achieving 100% client satisfaction.
• Delivered 100% of projects on time and within budget, leading to repeat business from 80% of clients.
• Implemented SEO strategies that increased client site traffic by 50% and optimized landing pages to improve conversion rates.
Lead Internet and Voice Technical Support
Spectrum / Charter Communications-McAllen, TX
March 2020 to March 2023
• Led a team of 20 technical support specialists, improving team efficiency by 35% through process optimization and targeted training.
• Provided comprehensive customer support, handling up to 60 calls per agent daily and maintaining a 98% customer satisfaction rate.
• Designed and implemented a SharePoint portal for knowledge sharing, which was later adopted globally across Spectrum call centers.
Internet and Voice Technical Support
Spectrum / Charter Communication-McAllen, TX
December 2018 to March 2020
• Resolved 90% of technical issues on the first contact, minimizing customer downtime.
• Ranked in the top 10 for performance during the first 6 consecutive months, leading to a promotion to Rep 2.
• Documented technical issues in a centralized database, improving resolution time by 15%. Department Manager
Walmart-McAllen, TX
June 2016 to May 2018
• Managed a team of 9-12 employees, increasing department efficiency by 25% through effective coordination and training.
• Achieved 110% of sales goals by developing targeted marketing strategies, resulting in increased customer traffic.
• Maintained a profitable department by controlling costs and optimizing inventory management. Asset Protection Associate
Walmart-McAllen, TX
January 2015 to June 2016
• Deterred theft through regular security patrols and monitoring, contributing to a significant reduction in store theft.
• Investigated internal theft, leading to the recovery of stolen merchandise and successful prosecutions.
• Provided excellent customer service to both customers and employees, enhancing the overall shopping environment.
Assistant Restaurant Manager
Denny's-McAllen, TX
May 2014 to July 2014
• Managed and supervised a team of 4-10 employees, ensuring smooth daily operations and high levels of team performance.
• Maintained a profitable restaurant by controlling food costs and labor expenses, optimizing resource use.
• Ensured customer satisfaction by delivering excellent service and effectively resolving complaints. Waiter
Denny's-McAllen, TX
March 2014 to May 2014
• Greeted and seated guests promptly and warmly, contributing to a welcoming dining atmosphere.
• Handled guest complaints professionally, resolving issues swiftly to maintain high customer satisfaction.
• Successfully upsold food and beverage items, contributing to higher sales and enhanced guest dining experiences.
Education
Bachelor of Science in Computer and Information Technologies South Texas College - McAllen, TX
January 2022 to May 2025
Associate's degree in Computer Science
South Texas College - McAllen, TX
January 2022 to May 2023
Skills
• UI/UX Design
• Adobe Illustrator
• Java
• Google AdWords
• SQL
• Zapier
• Graphic Design
• MailChimp
• TCP/IP
• Zendesk
• Google Analytics
• jQuery
• Product Design
• Adobe Photoshop
• Excel/Numbers/Sheets
• Webflow
• Customer Service
• Python
• Software Testing
• Adobe Creative Suite
• HTML/CSS
• Management
• Linux/Unix
• PHP
• Web Development
• JIRA
• Marketing
• Git
• Computer Networking
• Google Cloud Platform
• Adobe After Effects
• Webpack
• Word/Pages/Docs
• Tableau
• Business
Analytics
• C/C++/C#
• MySQL
• Operating Systems
• PowerShell
• Wordpress
• SEO
• Canva
• Operations Research
• Data Analysis
• Hubspot
• Facebook Ads
• Video
Editing
• Wireframe
• APIs
• C/C++
• Microsoft SQL Server
• Web Services
• ASP.NET
• Software Development
• Linux
• JavaScript
• XML
• Web design
• UX
• CSS
• E-commerce
• SEO tools
• Responsive web design
• Bootstrap
• Adobe Photoshop
• Adobe Illustrator
• Test-driven development
• Unit testing
• Debugging
• C++
• Windows
• TCP/IP
• Application Development
• Power BI
• HTML5
• SharePoint
• JSON
• jQuery
• Microsoft Excel
• Microsoft Access
• Software troubleshooting
• Microsoft Office
• Communication skills
Languages
• English - Fluent
• Spanish - Fluent
Links
https://coursera.org/share/69d74f01d50dc420a627335998981410 https://coursera.org/share/dcd7ad9f9082c528b991dac4133b623e https://www.linkedin.com/in/erick-castillo-500329203 Certifications and Licenses
Google IT Support by Coursera
June 2021 to Present
• IT Security: Defense against the digital dark arts
• Operating Systems and You: Becoming a Power User
• System Administration and IT Infrastructure Servcies
• The Bits and Bytes of Computer Networking
• Technical Support Fundamentals
https://coursera.org/share/69d74f01d50dc420a627335998981410 Google IT Automation with Python by Google on Coursera May 2024 to Present
• Crash Course on Python
• Automating Real-World Tasks with Python
• Troubleshooting and Debugging Techniques
• Configuration Management and the Cloud
• Using Python to Interact with the Operating System
• Introduction to Git and GitHub
https://coursera.org/share/dcd7ad9f9082c528b991dac4133b623e Assessments
Software developer fit — Proficient
June 2022
Measures the traits that are important for successful software developers Full results: Proficient
Social media — Proficient
September 2023
Knowledge of popular social media platforms, features, and functions Full results: Proficient
Technical support — Proficient
September 2021
Performing software, hardware, and network operations Full results: Proficient
Analyzing data — Proficient
June 2022
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Work style: Conscientiousness — Proficient
September 2023
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Graphic design — Proficient
September 2023
Using graphic design techniques and producing visual media to communicate concepts Full results: Proficient
Attention to detail — Proficient
September 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Technical support: Customer situations — Proficient September 2023
Responding to technical support situations with sensitivity Full results: Proficient
Social media — Proficient
February 2023
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Call center customer service — Proficient
September 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient September 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Sales skills — Proficient
September 2023
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
September 2023
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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