Customer Service Representative
Resume:
JERRAYA WEAVER
Minneapolis, MN *****
*.*******@*****.***
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Call Center(Hybrid) Xcel Energy HomeSmart-Roseville, MN
December 2021 to August 2024
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Created customer appointments
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
Server/Hostess
Hy-Vee Market Grille-New Hope, MN
May 2018 to November 2021
• Operating scanners, scales, cash registers, and other electronics.
• Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils
• Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
• Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs Collections Agent/Customer Service
IQOR-Plymouth, MN
February 2015 to April 2018
• contacting customers who have outstanding debts, negotiating payment plans, and ensuring timely payments, maintaining accurate records of all collections activities and communicating with other departments as needed.
Education
High school diploma
Minnesota Transitional Charter School - Minneapolis, MN September 2006 to June 2010
Skills
• Medical Billing
• Cash handling
• Food service (6 years)
• Cold calling
• Insurance Sales
• Cold Calling
• Sales
• Serving Experience
• Host/Hostess
• Barista experience
• Coffee Experience
• POS
• Upselling
• Organizational skills
Contact this candidate