Active Directory Systems Engineer

Troy T. Thompson, Sr.

Washington, DC *****

202-***-**** (C)

****.*.**********@*****.***

Skills Summary

Network: IBM AIX Operating System, Citrix Server, Exchange 2003 Server, Banyan 5.54, ZENworks 6.5, Novell NetWare 6.0 & 6.5, DHCP, DNS, Meta IP, Infoblox, SAN Technology, Windows Platforms, Mainframes IBM, VAX, IIS Server, Cisco Routers, Cisco Switches, Cisco ASA, Cisco Firewalls, TCP/IP, SMTP, 2000/2002/2003/2008 MS Server, Cisco VLAN 802.11/802.3 Networks, Cisco VPN Server, Blackberry Server, Big IP, F5, IDS Intrusion, SQL Server, Active Directory, Linux Server, OKTA, Secureauth, SSO

Hardware: HP Rack Servers, HP Laser Jet Printers, IBM PC’s and compatibles, Hayes Modems and compatibles, Dell PC’s and compatibles, Routers, Hubs, Switches, PIV/CAC

Software: MS Operation Manager, SCCM, Novell Desktop Manager, SMS, RSA, Wise Studio 7, 2003 XP, MS Terminal Server, SQL 2005, Lotus Notes 6.5, Apache, WEB IIS, Netscape 5.0, Spectrum, Linux v.3/4; Firefox, Mozilla, Checkpoint, HP OpenView, OpManager, Solar Winds, Blue Coat, Nessus, Qualys, Frame Relay, Heat 6.4, Visual Basic 4.0, MS Explorer, MS Outlook, OWA, MS Exchange 5.5/2003/2007/2010/2016, Remedy, Cisco Pix, IPSec, SSL VPN, Net IQ DRA 9.1 & 9.2, UNIX, RedHat 8/9/10, Citrix 6.0, Database Development, Symantec Ghosting Software, Symantec Backup Exec, Symantec NetBackup, Corel 9.0+10 Office Suite, Procomm Plus, WinZip 4.0, Dial Out/IP 1.2.3, Inoculate It for Windows XP - 11, Informs 4.2, LexisNexis Office 97, Quick View Plus 5.1.1 Enterprise Administrator, VMware ESXi, vSphere, Horizon View 7.0/8.0, Mime Cast, Big Fix, Jira, Service Now, SailPoint IdentyIQ, ICAM, IDMS, NIST

Professional Experience

Health Resource Services Administration HRSA (Pretek Contrator) Dec 2021 –

Sr Systems Engineer/ IAM Analyst

Installed, configured and managed the HRSA physical and virtual servers using VMWare ESXi platform

Managed and configured settings within HRSA large enterprise Active Directoty, Azure and AWS environments

Collabrated with HSRA Stakeholders, Networing Team, IAM Team and Storage Team to trouble shoot and resolve issues affecting the infrastructure

Managed and maintain HRSA enterprise Key Management, Certificate Management, and PKI Systems

Managed and maintained HRSA PKIenviroment which included MS Certificate Authorities and Certificate Revocation CRL/OCSP services

Collaborated with IAM leads and business IT managers to understand business requirements, enterprise IT standards and other considerations that influenced how PAM and Certification solutions and services were performed and operated

Collabatrated with application developers and IT operations to document testing and roll out and implementation plans

Spearheaded the HRSA Re-IP and Asset Lifecycle Management Project

Conducted Enterprise wide surveys using Solarwinds, Big Fix and Service Now to capture and track both Hardware and Software within HRSA Enterprise

Conducted daily meetings and work sessions with HRSA stakeholder and various engineering teams to implement, update and resolve HRSA Lifecycle best practice compliance

Designed the Re-IP and Asset Management Lifecycle processes

US House of Representative (GDIT Contractor) May 19 – Nov 22

Sr Systems Engineer

Supported the cyber security initiatives for the messaging, mobility, Active Directory and NetIQ DRA services

Addressed all new cyber security measures, specifically those dealing with strengthening the security around the use of privileged account management using two-factor authentication and the security hardening of mobility, messaging and authentication infrastructures

Was responsible for support engineering personnel with background in the use of public key infrastructure, two-factor authentication, third-party proxy administration software, privileged access management and monitoring, and change auditing and alerting that current personnel lack experience in deploying

Implemented NetIQ Aegis IT automation workflows and NetIQ Change Guardian for Active Directory to provide real-time alerting of system administration actions

Developed, maintained and enforced operational and functional policies/procedures that governed the authentication and mobility infrastructures and enterprise load balancing of the server infrastructure

Managed VMware ESXi servers and cloning projects including the installation and migration of the IP management system ( MetaIP ) to Infoblox

Managed and configured settings within HRSA large enterprise Active Directoty, Azure and AWS environments

Migrated infrastructure to AWS cloud

Was responsible for the third-party proxy administration and change auditing tools (i.e. NetIQ Directory & Resource Administrator (DRA); NetIQ Exchange Administrator; NetIQ Aegis IT Automation; NetIQ Advanced Authentication Framework; and NetIQ Change Guardian for Active Directory (including group policy)

Oversaw EMC Data Domain backups and replication

Performed windows authentication, DNS, DHCP, DFS with Infoblox & Network load balancers and Secure Global Directory or Secure LDAP

Was responsible for Active Directory and the configuration of the suite of NetIQ system administration tools (Directory Resource Administrator/Exchange Administrator/Aegis) and change auditing tools (NetIQ Change Guardian for Active Directory) currently in use by system administration staff

Wiley Rein LLC Sep18 – April 19

Systems Engineer

Monitored, maintained, supported, and optimized Microsoft Azure Infrastructure, Office 365 and Mime Cast

Applied proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments

Monitored, maintained, supported, and optimized Active Directory and Group Policies within a Windows Server 2012, 2012R2 and 2016 environment

Assisted with management of and maintained VMware Esxi vSphere 6 environment supporting Windows 2012, 2012R2, 2016 and various Linux based operating systems

Managed, maintained, and supported a large-scale Exchange 2016 hybrid O365 Environment

Configured, maintained, and supported mobile device connectivity using Mobile Iron and Microsoft Intune

Proactively managed, administered, and maintained Telephony and Unified Communication systems

Managed and maintained network infrastructure including LAN, WAN, WWAN, and Internet connections

Assured reliable and consistent operation of DNS and DHCP with Infoblox

Designed, configured, maintained, and supported customer remote access including VPN and Citrix solutions

Managed and configured settings within HRSA large enterprise Active Directoty, Azure and AWS environments

Configured, maintained, and managed SAN environment for multiple sites and replication

Assisted and monitored our network security solutions to protect against external, internal, and/or programmatic attacks

Managed and maintained successful backup and continuity solutions in primary and secondary locations

Utilized network monitoring software to ensure timely alerts and response to network issues

Integrated servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems

Created and maintained documentation as it relates to system configuration, mapping, processes, and service records

Investigated developing network technologies and provided recommendations regarding the future application of such technologies and related productivity gains

Nestle USA Sep17 – Aug 18

Systems Engineer / IT Asset Manager

Was responsible for the procument and Asset Lifecycle of the Nestle USA Enterprise infrastructure

Implemented effective management of Nestsle USA CMDB ensuring the accurancy of all its contents

Planned, recorded, and monitored all Nestle USA hardware assets and software license and ensured compliance with vendor contracts

Collaborated with other teams to ensure the efficiency of Nestle USA assets

Migrated infrastructure to AWS cloud

Managed and configured settings within HRSA large enterprise Active Directoty, Azure and AWS environments

Amerihealth Caritas - Washington, DC Jul 13 – Aug 17

Network Administrator / Systems Engineer / End-User Support

Primary Manager for receiving of IT hardware for desktop, mobile devices, as well as provisioning and deployment. Receiving hardware requests via ticketing system - managed the IT Equipment Warehouse. Vendor point of contact for telecommunications and IT.

Drove the resolution of tier 1/2/3 customer issues by working to define and diagnose issues by applying technical expertise, product knowledge, communication and problem solving skills

Migrated infrastructure to AWS cloud.

Supported computer hardware, networking, and software needs of the entire Amerihealth Caritas organization with the use of Active Director and SCCM 2012.

Used Active Directory and SCCM 2012 to effectively image, install/configure, operations and maintenance of systems hardware and software and related infrastructure

Supported the company’s core network infrastructure including Local Area Network, Wide Area Network, wireless environment, remote access systems, firewall, and authentication platforms

Performed network security through developing network access, performing monitoring, control, and evaluation

Implemented approved DHCP Static IP requests on Infoblox appliances running DHCP and DNS services for networks supporting several thousand users

Managed VMware ESXi servers and cloning Projects including the installation and migrations of the IP management system ( MetaIP ) to Infoblox

Investigated and resolved network and hardware matters of significance

Previous Experience

GuardNet XXI, (National Guard) - Willow Oaks, VA Jul 12 – Jun 13

Lead Systems Engineer & Administrator

National Naval Medical Center - Bethesda, MD Jan 10 – Jun 12

System Engineer / Configuration Control Manager / Level 1 & 2 Support

Defense Language Institute – Washington, DC Oct 05 – Oct 09

Network Engineer

Wivid Systems - Washington, DC Mar 05 – Sep 05

Network Administrator

CHM - Virginia Beach, VA Mar 04 – Mar 05

Systems Administrator

Northrop Grumman - Herndon, VA Jun 02 – Mar 04

Network Administrator

Triad Management Systems, Inc. - Rockville, MD Oct 01 – Feb 02

Network Analyst

UUNet (a WorldCom Company) - Ashburn, VA Jul 99 – Sep 01

Network Engineer

Geneva Software - Reston, VA Dec 96 – Jul 99

Sr. Database Analyst

Technical Support Representative, Anstec, Inc. - Fairfax, VA Jun 96 – Dec 96

Technical Support

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