Customer Service Application Support
Resume:
Kari Burgess
***********@*****.***
Las Vegas, NV 89121
Willing to relocate anywhere
Summary
Customer service oriented professional with 5+ years healthcare industry experience who provides technical assistance and application support. Possess skills necessary to communicate solutions and provide guidance and problem solving assistance.
§ Critical thinking and active listening skills necessary to interpret, analyze, and apply information.
§ Demonstrates sound judgment and good decision making when dealing with problems.
§ Driven, decisive and self-motivated with strong problem solving skills.
§ Good time management, adopting a flexible approach to work.
§ Experience with Microsoft Office (MS Excel, MS Word, MS PowerPoint); Typing Speed: 40 WPM.
Work experience
Loader/Unloader
LP Logistics - FedEx Ground - Las Vegas, NV
August 2024 to Present
Efficiently loaded and unloaded trucks with merchandise, ensuring accurate counts and proper handling of fragile items
Collaborated with team members to prioritize loading/unloading tasks based on delivery schedules and customer requirements
Maintained a clean and organized work area, following safety protocols to prevent accidents or damage to goods
Achieved a XX% reduction in loading/unloading time by implementing streamlined processes and optimizing workflow
Closely followed company policies regarding weight limits, stacking heights, and load distribution for safe transportation of goods
Childcare Provider
Child Care Resource Center - San Bernardino, CA
January 2016 to Present
§ Create and maintain a warm, secure and affectionate climate for young children.
§ Ensure the children are safe and well cared for.
§ Nurture children and organize age-appropriate activities.
§ Teach basic skills such as sharing toys, bathroom procedures, and how to play with other children.
§ Help with homework.
School Bus Driver
Durham School Services - San Bernardino, CA
July 2014 to Present
§ Transport students to and from school and related events.
§ Ensure trustworthiness and reliability and have excellent driving records.
§ Remain alert in heavy traffic or bad weather and exercise great caution when children are getting on or off the bus.
§ Maintain order and discipline unruly students.
Inventory Specialist
WIS International - Las Vegas, NV
March 2024 to June 2024
Inventory Specialist
Customer Service
RF Scanner proficient
Amazon Fulfillment Associate
Amazon - Rialto, CA
June 2022 to November 2022
Picker and Packer
Getting packages ready for shipment in an orderly fashion
Customer Service
Packaging
Flagger/Traffic Control
A2Z Flagging - Portland, OR
June 2013 to December 2015
Traffic Control
Ensuring that the trucks were able to move safely through traffic and the cars were stopped in time for their safety as well
Home Health Aide
In Home Health Care - Victorville, CA
June 2009 to July 2014
§ Assessed patients and developed plans of care in accordance with benefit guidelines.
§ Coordinated and monitored home care and other interventions to ensure quality and cost effectiveness.
§ Identified and provided appropriate services to patients at risk with focus on elderly and emotionally disabled.
§ Collaborated actively with physicians, providers and members to develop, evaluate and document care planning.
§ Charted review of Medicare patients for appropriateness of admission and proper utilization of hospital services.
§ Reviewed third-party payer admissions, determining medical necessity based upon payer guidelines.
§ Utilized knowledge of medical guidelines and current state regulations.
§ Responded to third payer denials and initiated written appeals.
§ Initiated, evaluated and reviewed individual patient care plans.
§ Disseminated patient information to appropriate personnel.
Cashier / Customer Service Representative
Majestic Beauty Supplies - Victorville, CA
October 2010 to June 2011
§ Greeted customers and maintained a cheerful attitude towards customers.
§ Counted the money left in the drawer before starting the shift to ensure there were no discrepancies with respect to transactions of that day.
§ Managed the cash in the drawer, processed returns, and stayed aware of price of goods.
§ Understood and resolved customer complaints and responded to customer’s questions.
Education
Associate of Science in Health Science
Ultimate Medical Academy - Academy, TX
January 2016 to September 2018
Certification in Medical Assisting
Westech College - Victorville, CA
February 2008 to November 2009
Skills
Interpersonal Communication
Patient Reimbursement Processing
Basic Billing & Coding
Computer Support
Health Records Management Patient Scheduling
HIPAA Privacy Practices
Flagger
Operate Electronic Health Records Software Understand Medical Terminology
Customer Service Support
MS Office
Inventory control
RF scanner
Data Entry & Security
Traffic control specialist
Certifications and licenses
Certified Medical Assistant
CPR Certification
Traffic control
First Aid Certification
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