Customer Service Social Media

Todd A. Chalk

Myersville, MD – 301-***-**** – **********@*****.***

As a skilled business owner with over 35 years of experience in many different industries, I am seeking new opportunities to leverage my expertise in strategic planning, operations management, and customer service. My goal is to use these skills to help drive growth and efficiencies with (insert organization name). My successful track record can help optimize business processes, increase customer satisfaction, and improve financial objectives. I am committed to promoting and fostering a collaborative work environment and delivering exception results, that are aligned with (insert organization name)’s vision and goals for the future.

WORK EXPIERIENCE

EcoWash (Valley Specialty Services, LLC/DBA EcoWash) June 2012 – Present

Business Owner and Operator

https://www.ecowashmdservices.com/

Offering safe, thorough, and eco-friendly alternatives to hard chemical and damaging pressure washing.

Responsible for creation of EcoWash formula and methodology.

Institute safety guidelines and implement work place safety on location.

Manage small business with 3 in house employees and over 200 customers.

Facilitate daily inventory assessments of EcoWash equipment to ensure proper working conditions and reliability.

Oversee marketing through networking and social media advertising in local business organizations, to inform and educate about the EcoWash product.

Organize scheduling, appointments and calendar based off customer availability and estimated time allotted for completion of services.

Conduct productive communication with customers to provide on site assessments of areas recommended for services and treatment.

Operate as technician on site for exterior surface cleaning of residential and commercial structures.

Complete final reviews of services rendered and collect payment.

Snow Removal Services, Valley Specialty Services LLC June 2012 – Present

Business Owner and Operator

Provide snow removal services for residential and commercial purposes.

Maintain and operate snow removal equipment noted but not limited to plow truck and snow throwers.

Organize scheduling appointments and calendar based off customer availability and estimated time allotted for completion of services.

Guardian Protection Services January 1985- December 2010

Regional Builder Sales Manager and Security Technician

Implementing Guardian’s security systems in residential and commercial spaces.

Operating within guidelines of National Burglary and Fire Association’s standards per state guidelines.

Managing caseload of existing and potential clients, and creating an open line of communication with security technicians.

Reviewing blueprints of residential and commercial spaces to develop design and operational recommendations for security measures.

Installation of security equipment per scope of work for each space.

Conducting on site evaluations and customer training of recommended security equipment.

Implementing builder programs for residential communities.

Acting as Regional Builder Sales Manager in conjunction with Ryan Homes and overseeing training of over 12 builder sales representatives.

SPECIAL SKILLS

Operate and maintain small engine equipment

Low Voltage licensed

QuickBooks experience

Sales, Customer Service, and and Business Management Experience

Contact this candidate