Customer Service Front Office
Resume:
Moonyeen (NeeNee) Galvin
Office Supervisor
Contact
Denver, CO 80223
******.******@*****.***
Objective
I would like to be able to utilize my front desk, organizational, clerical, and switchboard skills to the best of my ability for my employer and myself, as well as the community. I am self- motivated, a team player, and an exceptional multi-tasker. I have excellent customer service skills on the phone and in person. I am a great asset to any company.
Education
Orange Glen High
Escondido, CA
Arapahoe Community College
Littleton, CO
Clerical/Business Management
Key Skills
Customer Service
Management
Office Management
Patient Provider Flow
Communication
Problem-solving
Privacy
EHR
Medical Terminology
Phone Etiquette
Multi-tasking
Data Entry
MS Office
MS Teams
Meditech
Medinformatix
Centricity
Allscripts
Allscripts PM
OSHA Regulations
Bookkeeping
Accounting
ICD and CPT codes
Experience
JULY 2020 – AUGUST 2024
Supervisor Colorado Gastro
Enhanced the office efficiency by overseeing office staff, scheduling all imaging, hospital procedures, referrals, coordinating specialists appointments, and providing excellent customer service.
JUNE 2014 – MARCH 2020
Front Office Team Lead New West Physicians
Increased office performance by supervising front office medical staff, working as an executive assistant to the office manager. Recruited and managed diverse teams of
professionals, fostering a positive work environment, and delivering exceptional results. This included high volume scheduling for office visits, procedures and labs, coordinating the daily schedule for appointments inside and outside of the office, verifying insurance and prior authorizations, taking stat calls from specialty physicians, relaying diagnostic results to patients, rooming patients when needed, and addressing all tasks in an appropriate manner of time.
JUNE 2010 – PRESENT
Bookkeeper Denver West Construction
Part-time bookkeeping for construction office.
NOVEMBER 2007 – AUGUST 2012
Scheduling Department Advanced Medical Imaging
Enhanced productivity and accuracy by scheduling high volumes of diagnostic exams, handling incoming and outgoing calls with patients, physicians, physician offices, and insurance companies. Differentiated preps for diagnostic scans, utilized CPT codes for scheduling, entered patient data.
NOVEMBER 2003 – JUNE 2006
Switchboard Operator Total Long Term Care
Operated 26 multi-phone lines to complete appointment scheduling, dispatch patient transportation.
APRIL 2002 – MARCH 2013
Private Home Health Coordinator Irene H. Stone
Administration of medications, coordinated appointments. FEBRUARY 1998 – MARCH 2002
Front Office Supervisor Drs. Gregory, Barnhart, Weingart, O’Keefe, Stoudt, and Krawl LLC
Supervised front office staff in an office with high volume scheduling, multi-phone lines, cash accounting, verifying eligibility and authorizations.
Leadership
Successfully led office teams to successful scheduling and high-volume scheduling through excellent customer service, data entry, phone etiquette.
References
Available upon request.
Contact this candidate