Business Development / Client Relations, Customer Service

Summary

Proven sales development and business management leader whose career spans several verticals. Dedicated leader and team player who prides themselves in being dependable and honest with a strong work ethic. Proficient in managing shifting priorities and executing initiatives that drive company goals.

Experience/Skills

Business Development Thump Local LLC Valley Stream, NY

1/2020 – 3/2024

Driving outreach in both warm and cold environments

Establish and cultivate relationships with perspective clients and developing rapport

Initiating sales engagements and introducing team members to present and close opportunities

Lead management and delivery of detailed account information to sales and management teams

CRM hygiene and sales task assignment to drive opportunity and close new business

Sales process execution and metrics to ensure success

Owner/Operator Jamwire Communications, Inc. Howard Beach, NY

2003 – 2018 Wireless Zone, Verizon Wireless of Howard Beach

Experienced wireless telecom professional with more than 20 years of sales (inside, outside, B2B, B2C), telephone sales, customer service, management, and business development skills

Maintained multiple six figure annual sales for all years operating as an owner

Managed all daily functions involved with operating a small business

Responsible for full operations of retail store including opening, closing, staffing, service levels, managing cash, inventory, and cleanliness of store

Dealt directly with manufacturers, suppliers, and marketers

Maintained files and administrative records with accuracy

Hired, trained, and managed customer service and sales staff

Resolved customers concerns, and retained clients

Developed and maintained Small Business Accounts

Directly involved with maintaining accounts and making sure our services met client’s high standards

Consistently maintained and exceeded monthly and quarterly sales goals

Managed daily, weekly, and monthly Inventory control, purchasing and fulfillments

Received achievement awards from Wireless Zone and Verizon Wireless for outstanding

“above-and-beyond” customer service, growth in sales for my region and lowest chargeback percentages

Managed compliance to city and state regulations concerning all small business operations

Maintained and processed accounting and banking functions through QuickBooks

Tracked employees time records and reported to 3rd party payroll company

Meticulous and exceptional follow-up skills

Education

SUNY Farmingdale, Farmingdale, NY Business Administration

Commack H.S. South, Commack NY

Contact this candidate