Registered Nurse Quality Assurance

EH ELIZABETH HARVEY

***********@***.*** 508-***-**** Worcester, MA 01602

PROFESSIONAL

SUMMARY

Dependable Registered Nurse serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

SKILLS Empathy and compassion

Problem-solving abilities

Policy adherence

Healthcare knowledge

Adaptability and flexibility

Conflict resolution

Patient advocacy

Quality assurance

WORK HISTORY Patient Experience Specialist RN Beth Israel 04/2022 - CURRENT Hospital - Needham, MA

Resolved patient conflicts, actively listening to concerns and finding appropriate middle ground.

Accomplished multiple tasks within established timeframes Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Maintained professional demeanor by staying calm when addressing unhappy or unhappy patient or family members

Daily rounds on inpatient floors to meet with patients/families to assist with communication issues

Daily review of at risk patient patients to assure compliance Staff Co-Chair of Patient Family Advocacy Council

Registered Nurse St Vincent Hospital - Worcester, 01/1995 - 04/2022 MA

Worked in several areas including Medical/Surgical, Behavioral Health, Crisis Assessment, Center for Women and Infants and Quality Healthcare and Patient Safety

Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.

Audited charts and reviewed clinical documents to verify accuracy. Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.

Registered Nurse Medical Resources - Worcester, 03/2000 - 05/2012 MA

Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information. Communicated with healthcare team members to plan, implement and enhance treatment strategies.

Part time position

Registered Nurse AdCare Hospital - Worcester, MA 01/1990 - 01/2000 Registered Nurse Worcester County Jail And 05/1990 - 05/1994 House Of Correction - West Boylston, MA

Registered Nurse Hahnemann Hospital - 06/1989 - 05/1990 Worcester, MA

EDUCATION Colby Sawyer College, New London, NH

Bachelor of Arts

Worcester City Hospital School of Nursing, Worcester, MA Diploma: Nursing

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