Audio Visual Technical Support Production Specialist
Resume:
NATHAN J BROWN
Email Address: **************@*****.***
Mobile Number: 202-***-****
Home Address: **** ****** ****, ******** ** 20785 Apt # 232
Citizenship: (United States)
Work Schedule: Full-Time
Potential Job: AUDIOVISUAL PRODUCTION SPECIALIST
Federal Experience: Yes
Dynamic and results-driven Audiovisual Production Specialist with over 20 years of advanced experience in all phases of audiovisual production, from concept through post-production. Furthermore, expertise in utilizing the latest technical broadcast standards, video conferencing technologies, and multimedia systems to advise, produce, and edit high-quality recordings for conferences and meetings, complemented by a proven track record in providing professional guidance in resolving complex AV challenges, while delivering high-level customer service to executive clients. Additionally, demonstrated ability to communicate effectively, both orally and in writing, with diverse teams and stakeholders. Overall, seeking to leverage my expertise in audiovisual production and technical support to contribute to the mission as an Audiovisual Production Specialist.
PROFESSIONAL EXPERIENCE
Audio Visual VTC Production Specialist March 2024 – Present
AMERICAN COMMUNICATION SOLUTIONS / DISA - DEFENSE INFORMATION SYSTEMS AGENCY Hours Per Week: 40+
DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:
Video Conferencing Setup & Troubleshooting: Coordinated and executed video conference calls using platforms such as Microsoft Teams, Zoom, and Webex, ensuring seamless communication by troubleshooting and resolving technical issues during live events.
User Training & Technical Support: Delivered comprehensive training and ongoing technical support to end-users on Microsoft Teams, Zoom, and Webex applications, improving end-user proficiency and adoption of virtual collaboration tools.
Live Broadcast & Multimedia Production: Supported live broadcasting for agency-wide meetings, maintaining broadcast quality and ensuring the smooth operation of audiovisual equipment for both live and virtual events.
Multimedia Presentation & Support: Provided daily technical support for multimedia presentations, including webinar videos and PowerPoint slide decks, enhancing internal and external communication efforts.
Audio Visual Systems Maintenance & Calibration: Conducted regular checks and maintenance of AV and video conferencing systems across multiple conference rooms, ensuring equipment functionality and readiness for meetings and briefings.
Collaborative Teamwork for Live Recordings: Worked with cross-functional teams to coordinate and produce live recordings, ensuring successful integration of AV and multimedia elements for internal and external use.
Video Editing & Post-Production: Assisted with video editing and post-production tasks, finalizing media projects by incorporating multimedia assets, and photos, and ensuring they met the agency's project requirements.
Audio Visual Production Specialist (GG-12) September 2019 – March 2024
DEPARTMENT OF NAVY Hours per Week: 40+
DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:
High-Level Customer Service & Event Support: Provided superior customer service for high-profile events, including Town Hall meetings, Award ceremonies, and training classes, ensuring audiovisual (AV) equipment was fully operational and ready for seamless event execution.
Video Conferencing Setup & Crestron System Management: Scheduled and facilitated video conference meetings using Crestron touch panels and multi-point meeting systems, such as Microsoft Teams. Trained end-users on Crestron panel usage, ensuring efficient meeting facilitation and reducing technical disruptions.
Live Video Production & Camera Operations: Provided live studio in house video recordings, including operating video cameras and coordinating playback on platforms like YouTube. Organized lighting setups and collaborated in the development and editing of training videos using Adobe Premiere, ensuring high-quality video content.
Technical Troubleshooting & AV Problem Resolution: Resolved complex AV technical issues during live events and video conferences, minimizing downtime and ensuring smooth technical operations. Implemented proactive troubleshooting methods to prevent disruptions.
Inventory Management & Equipment Accountability: Led quarterly inventories of AV equipment, ensuring accurate tracking, accountability, and readiness of all AV assets. Maintained detailed records for the department’s AV equipment, safeguarding against equipment loss or malfunction.
End-User Training & AV Support: Conducted in-depth training sessions on Microsoft Teams, webcast tools, and presentation software for end-users, enhancing overall team proficiency in using AV systems and improving organizational efficiency.
Audio Visual/VTC Specialist September 2013 – September 2019
INDIGO IT / FHFA - FEDERAL HOUSING FINANCE AGENCY (CONTRACT) Hours per Week: 40+
DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:
A/V Equipment Setup & Event Support: Set up and operated various AV equipment for PowerPoint presentations, WebEx, and webcasting events, ensuring all multimedia components functioned seamlessly during meetings and events.
Video Conferencing & Skype for Business Coordination: Arranged and set up video conference meetings, multimedia, and training events utilizing Skype for Business, ensuring high-quality communication and content sharing.
Digital Camera Operation & Media Duplication: Operated digital video cameras to record live events, providing duplication of media as required to meet project needs.
Teleprompter & Translation Support: Organized and supported teleprompter usage for client presentations, including translations for guests, ensuring smooth delivery of speeches and presentations.
Conference Room & Auditorium AV Support: Provided comprehensive AV support for all conference rooms and auditoriums, troubleshooting and resolving technical issues to minimize downtime during events.
Executive-Level Customer Service: Delivered exceptional customer service to high-level executives, general staff, and vendors, maintaining professionalism and ensuring AV needs were consistently met.
V-Brick & Digital Signage Management: Assisted with V-Brick video production for live broadcasts and supported digital signage playback using Scala, enhancing the visibility of live and recorded media content.
IT Support & Troubleshooting: Provided IT support for network issues, as well as PC, laptop, iPhone, and BlackBerry devices, resolving technical problems in a timely and efficient manner.
VTC Operator March 2012 – September 2013
DEPARTMENT OF HEALTH Hours Per Week: 40+
DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:
Video Conference Management & Administration: Managed and administered video conference calls using the Polycom RMX 4000 VTC system, ensuring reliable connectivity and smooth call execution.
Scheduling & AV Setup: Scheduled all VTC calls and assisted with audio-visual setup, including laptops for PowerPoint presentations, to facilitate seamless virtual meetings and presentations.
Technical Troubleshooting & Equipment Maintenance: Maintained and troubleshot VTC and AV equipment, resolving technical issues swiftly to minimize disruptions during video conferences.
Polycom System Installation & Configuration: Installed and configured Polycom HDX 6000, 8000, and 9000 units in conference rooms and client offices, ensuring optimal video conferencing capabilities.
Executive-Level Customer Service: Delivered high-level customer service to CEOs, Chiefs of Staff, administrators, and general staff, consistently meeting AV and VTC needs with professionalism and efficiency.
Audio Visual/IT Technician June 2008 – March 2012
WILMERHALE LLP Hours Per Week: 40+
DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:
Video Conference System Management: Operated and maintained Tandberg, Crestron, Polycom, and AMX video conference systems daily, ensuring consistent performance for meetings and events.
Point-to-Point & Multipoint Connections: Established point-to-point and multipoint video conference connections using Codian/MCU, enabling seamless communication across multiple locations.
Technical Support & Troubleshooting: Provided AV and IT support to attorneys, partners, and staff, maintaining and troubleshooting equipment to ensure all requests were fulfilled efficiently.
Web Conferencing & Client Meetings: Set up and managed GoToMeeting and WebEx sessions, facilitating client presentations, document sharing, and media file exchanges. Duplicated DVDs and CDs as needed for client requests.
Audio Visual Specialist February 2005 – June 2008
INSIGHT GLOBAL / ABT ASSOCIATES Hours Per Week: 40+
DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:
Multimedia Video Conferencing Support: Provided support for multimedia video conferencing systems, including Adobe Connect, Tandberg, Crestron, Polycom, and AMX, ensuring smooth operation during meetings.
Administrative & Equipment Coordination: Managed meeting schedules, coordinated video conferences, and handled equipment requests, ensuring timely and effective execution of meetings.
AV Equipment Setup & Configuration: Set up and configured projectors, laptops, microphones, and video recorders for various events and presentations, ensuring the proper functioning of all equipment.
Audio Visual Technician February 2001 – February 2005
PRESENTATION SERVICES / HYATT REGENCY HOTEL Hours Per Week: 40+
DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:
AV Equipment Setup & Operation: Assisted with the setup and operation of audio-visual equipment for meetings, conferences, and events within a hospitality environment, ensuring smooth technical execution.
Client Consultations & Customer Service: Provided exceptional customer service to clients, staff, and vendors, ensuring all AV requirements were met with high quality and professionalism during consultations and events.
Client Follow-Up & Satisfaction: Conducted follow-ups with clients to ensure satisfaction with AV services, addressing any concerns or feedback to maintain high levels of client satisfaction.
Inventory Management: Directed the inventory of AV equipment, tracking equipment usage for events and shows, and ensuring that all assets were properly accounted for.
Technical Troubleshooting & Maintenance: Maintained and troubleshot AV equipment as needed, ensuring systems were operational and ready for immediate use.
Billing & Accounts Receivable: Prepared billing documents for accounts receivable, ensuring accurate and timely processing of AV service charges for clients.
EDUCATIONAL QUALIFICATION
HS Diploma 1992
HOWARD D. WOODSON SR. HIGH
CERTIFICATIONS AND TRAINING
Presentation Services- Audio Visual Advancement Technical/Sales Certification.
Wilmerhale LLP- Tandberg/Crestron Mandatory Operation/Trouble Shooting Training.
Arlington Independent Media- Basic Audio Production/Editing Certification (Premiere Pro)
Arlington Independent Media- Basic Video Production/ Editing Certificate (Final Cut Pro)
CORE COMPETENCIES
Audio-visual Production Management
Video Editing and Post-Production
Live Broadcast & Streaming Support
Technical Troubleshooting & Problem Solving
Audio/Video Conferencing Coordination
Advanced Video Conferencing (VTC) Systems
Crestron & Polycom Systems Management
Video and Camera Operation
Event Coordination & AV Support
Multimedia Presentations & Webinars
Training & User Support (MS Teams, Zoom, Webex)
Broadcast Standards & Compliance
Technical Documentation & Reporting
AV Equipment Maintenance & Calibration
Executive-Level Customer Service
Digital Media Duplication & Archiving
Policy Interpretation & Compliance
Team Collaboration & Leadership
JOB-RELATED SKILLS, KNOWLEDGE AND EXPERTISE
Audiovisual Production Expertise: Proficient in the principles, practices, and methods of audiovisual production from inception to completion. Skilled in directing and editing recordings for conferences, meetings, and events using advanced tools like Adobe Premiere.
Broadcast Standards Knowledge: In-depth understanding of current broadcast standards and techniques, including live video production, lighting setup, camera operations, and streaming for virtual events. Expertise in ensuring seamless integration of AV systems for large-scale broadcasts.
Video Conferencing & AV Systems: Extensive experience in managing and troubleshooting video conferencing systems such as Microsoft Teams, Zoom, Webex, Crestron, and Polycom. Demonstrated capability in setting up and maintaining AV systems for high-level meetings.
Technical Problem-Solving: Adept at identifying and resolving complex technical issues in real-time during live events, ensuring minimal disruptions. Proven ability to troubleshoot AV equipment and ensure readiness for conferences and meetings.
Training & User Support: Experienced in delivering user training for AV systems, video conferencing tools, and multimedia platforms, improving operational efficiency and proficiency among team members and stakeholders.
Collaboration & Leadership: Skilled at working with cross-functional teams to produce live recordings and multimedia presentations. Proven ability to lead technical teams and provide expert guidance on AV solutions.
Contact this candidate