Customer Service It Support
Resume:
FRANKLIN D. COX III
*** ****** ****** **, ************, KY 40769
*******@*****.*** 606-***-****
OBJECTIVE
Inquiring For Job Position
SKILLS & ABILITIES
Customer Service Agent, Technical Support Advisor, Data Entry, File Management, Warehouse Management, Ship/Receive, Mailroom, Packing Manifest, Packing List, Phone Skills, Auditing, Reconciliation, File Tracking, File Indexing, Quality Control, CNC Machine Operator, Soldering, Computer Networking, Installing Network Hardware, Small Engine Repair, Machining and Fabricating, Light Duty Vehicle Repair, Power Equipment Service and Maintenance
EXPERIENCE
MECHANIC TECHNICIAN JETHRO’S MOBILE MECHANIC SERVICE
NOVEMBER 2021 – PRESENT
Duties include diagnosing and repairing vehicles that are broken down on the side of the road or at customers' homes.
VETERANS HEALTH ADMINISTRATION IT SUPPORT TECHNICIAN PROSPHERE
AUGUST 2019 – AUGUST 2021
Tier 1 IT Customer Support Technician for VA Enterprise Service Desk
Duties include proving IT support to VA nurses and doctors who provide patient care. Perform daily duties as network administrator and process and complete work orders in the ticket system. Collect and relay analytical data from error reports. Maintain computers and medical devices used at VA facilities across the country. Maintain and service network devices and controls.
APPLE CARE CUSTOMER SUPPORT KELLY SERVICES
JULY 2017 – AUGUST 2019
Tier 1 IOS and Tier 1 MAC Plus Apple Care Advisor
Duties include providing end user support for Apple, such as technical support for devices like iPhones, iPads, iMac computers, and other LAN based services and support for any connected hardware or software and other peripherals connected to the devices. Additional training also included trouble shooting printers, security software, and other non-IOS or MacOS operating systems like windows.
GENERAL CLERK II SERCO INC.
APRIL 2016 – JULY 2017
General Clerk II for the Health Insurance Marketplace.
Duties include processing data for applications for health coverage and placing outbound phone calls while operating multiple application and screens simultaneously.
ASSOCIATE SPECIALIST, CUSTOMER SERVICE DUAL TRAINED MEDICARE AND MARKETPLACE CSR GENERAL DYNAMICES INFORMATION TECHNOLOGY
2013 – 2016
Dual trained CSR for Medicare and the Health Insurance Marketplace.
Duties include processing data for applications for health coverage and receiving inbound phone calls while operating multiple application simultaneously.
CUSTOMER SERVICE REPRESENTATIVE SENTURE
2010 – 2012
Customer service phone agent for Centers for Medicare and Medicaid Services.
Duties include receiving inbound phone calls and processing enrollment applications for Medicare plans.
CUSTOMER SERVICE REPRESENTATIVE SENTURE
2010 – 2012
Customer service phone agent for Centers for Medicare and Medicaid Services.
Duties include receiving inbound phone calls and processing enrollment applications for Medicare plans.
CNC MACHINE OPERATOR NORTHERN CONTOUR
2009 – 2010
Duties included operating and maintaining a CNC Machine on a factory production line.
MAIL ROOM AND FILE MANAGEMENT COMPUTER SCIENCE CORPORATION (CSC)
2008 – 2009
Duties include tracking and reconciling lost files, shipping and receiving, file movement and warehousing.
SECRETARY BELL WHITLEY C.A.A.
2007 – 2008
Processed eligibly applications for Low Income Home Energy Assistance Program (LIHEAP) and received inbound calls. Receptionist.
EDUCATION
WHITLEY CO. HIGH SCHOOL, WILLIAMSBURG, KY
HIGH SCHOOL DIPLOMA
COMMUNICATION
I have been in customer service for over 10 years and over 9 years of customer service experience in a call center. I work well with customers on the phone and are confident in neutralizing situations with frustrated or upset customers as well as establishing good rapport with the customer along the way by showing understanding and concern. I always push myself to provide the best customer service to the best of my abilities.
REFERENCES
MR. LANCE WOOTON, SUPERVISOR
PROSHERE
1101 Alexandria VA 23314
MR. VERNIS (HAROLD) WARD, SUPERVISOR
SERCO, INC.
465 Industrial Blvd. London, KY 40741
MISS NANCY MESSER, SUPERVISOR
GENERAL DYNAMICS INFORMATION TECHNOLOGY
2261 Old Whitley Road London, KY 40744
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