Loss Prevention Customer Service

Aniysa Antoine *** Saint Marks Avenue ** Brooklyn, NY 11216 347-***-**** *************@*****.*** WORK

A strong team player with excellent communication and interpersonal skills, capable of building and fostering positive relationships with colleagues. Dedicated to maintaining a high standard of work, consistently exceeding expectations and delivering exceptional results. Possesses strong organizational skills and the ability to prioritize tasks, ensuring projects are completed on time and within budget.

EXPERIENCE

Marshall’s — Loss Prevention Detective

03/2023 to 10/2024, Brooklyn, NY

Led investigations into suspected theft and fraud, identifying patterns and collaborating with law enforcement to apprehend perpetrators.

Utilized surveillance systems and other investigative techniques to gather evidence and build cases, ensuring accuracy and objectivity.

Prepared detailed reports documenting findings and recommendations for preventative measures, enhancing loss prevention strategies.

Partnered with store management and staff to implement loss prevention initiatives and educate on best practices, fostering a culture of security awareness. Monitored store operations to identify potential risks and vulnerabilities, proactively implementing solutions to mitigate losses.

Maintained a thorough understanding of company policies and procedures related to loss prevention, ensuring compliance with legal and ethical guidelines. Collaborated with regional loss prevention teams to share best practices and stay abreast of industry trends, driving continuous improvement efforts. Utilized strong communication and interpersonal skills to effectively interact with customers, employees, and law enforcement, maintaining a professional demeanor and fostering positive relationships.

Burlington Stores — Retail Supervisor

07/2019 to 11/2022, New York, New York

Led and motivated a team of 25 associates to achieve sales goals and exceed customer expectations.

Supervised staff performance, providing feedback and guidance to ensure high levels of productivity and customer service.

Delivered results. Executed business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability. Streamlined operational processes and implemented new store procedures to enhance efficiency and customer satisfaction.

Maintained a clean and organized store environment to create a welcoming shopping experience for customers.

Scheduled breaks for full time and part time employees. Maintained deep knowledge of company’s standards, policies, and procedures including safety protocols and customer service guidelines.

Collaborated effectively with management to implement store initiatives and resolve operational challenges.

Resolved customer issues promptly and professionally, ensuring a positive shopping experience. Trained new employees on store procedures, store policies, safety protocols, customer service standards, and product knowledge.

Built high performing teams by creating a culture of collaboration. Provided honest and timely direction, follow up and feedback that drove business results and supported team member engagement.

Supported team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance.

Burlington Stores — Accessory SalesPerson 2/2019 to 07/2019

Decreased shrink and raised sales by 3% in the accessory department. Sensored accessories by pricing points and organized hard line products by floor set guidelines. Damaged out broken and used products and made tickets for products missing price tickets, incorrect tickets, or damaged tickets.

Built presentation floor sets for holiday floor set changes and flowed new products and merchandise into the department.

Maintained accessory department cleanliness and presentation and helped customers with any products they wanted to purchase.

Performed cashier duties when necessary. Created new layaways for customers, retrieved ready layaways, applied payments to layaways in progress, and canceled layaways for customers.

Burlington Stores — Women’s Salesperson

09/2018 to 02/2019, New York, New York

Sensored clothing merchandise at correct pricing points and made price tickets for missing clothing price tickets, incorrect price tickets, and damaged priced tickets. Flowed new merchandise into Women’s department and dressed 4- ways to match seasonal guidelines and floor set changes.

Maintained department cleanliness and presentation and maintained fitting room and adhered to all fitting room rules and guidelines.

Damaged out fitting room damaged products/clothing and disposed of damages following company disposal guidelines.

Filled out weekly performance charts for audits in Women’s department and scheduled breaks for part timers that worked on the sales floor.

Performed cashier duties when necessary. Created new layaways for customers, retrieved ready layaways, applied payments to layaways in progress, and canceled layaways for customers.

EDUCATION

Berkeley College New York — AA in Criminal Justice Studies 08/2010 to 03/2012, New York, New York

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