Technical Support It

ABDIRIZAK ABDULLAHI ALI

Waberi Mogadishu 252-**-******* *********@*****.***

Education

Jamhuriya University Mogadishu,Somalia

B.Sc. in Computer Science 2019 – 2023

Silver Bridge Secondary School 2018 – 2019

Work Experience

IMPACT STRATEGIC COMMUNICATIONS

IT Technical Support Intern

Feb-Oct 2023

Identifying hardware and software solutions.

Troubleshooting technical issues.

Resolving network issues.

Installing and configuring hardware and software.

Speaking to customers to quickly get to the root of their problem.

Following up with clients to ensure the problem is resolved.

Replacing or repairing the necessary parts.

Managing multiple cases at one time.

Testing and evaluating new technologies.

Skills

Teamwork

Analytical thinking

Javascript

Python

Operating systems software

Database administration

Excellent interpersonal skills

Languages

English

Reference:

1.Abdikafi Farah Egale

IT Senior Officer, Impact Strategic Communication

Phone: 252-*********

E-mail: ********.**@*****.***

2.Abdullahi Mohamud Warsame

Dep. Logistics and Procurement,

Impact Strategic Communication

Phone: 252-*********

E-mail: **********@*****.***

Contact this candidate