Client Relations/Assistant/Customer Service Sales

Christina Houston

Foley, AL

Phone: 251-***-****

Email: ***********@*****.***

Employment History

*/**** – Present

Realtor

Independent Contractor with Exit Realty Orange Beach, AL

• Make direct contact with clients

• Conduct open houses

• List and show properties

• Apply computer skills including CRM, Dotloop, Word, and Excel

• Conduct marketing via texts, emails, social media, and flyers/mail-outs

• Affiliated with Baldwin County Realtors Association, NAR, AREC, and AAR Associated

1/2021-9/2022

Dutchman's Lawn & Garden, Foley, AL

• Parts Clerk

• Customer Service

• Direct public contact

• Warehouse stock/inventory

• Received shipments

• Processed packing slips

9/2020 - 3/2022 Independent Contractor

Self-Employed, Baldwin, AL

• Independent contractor delivery driver

• Customer service/direct public contact

• Food pickup and drop off deliveries to businesses and residences

• Restaurant/customer direct contact

• Sales/smart phone program

5/2020 - 9/2020 Market Coordinator

Waitr, Baldwin County, AL

• Managed area routes and conducted maintenance calls on beach routes, Gulf Shores, Orange Beach, Foley, Eastern Shore, Fairhope, Daphne, and Spanish Fort

• Serviced Corporate customer accounts

• Handled maintenance work orders on technical support

• Managed weekly/monthly management reports and meetings 1/2019 - 3/2020

Delivery Driver

Waitr, Baldwin County, AL

• Customer service/direct public contact

• Food pick-up and drop off deliveries to businesses and residences

• Restaurant/customer direct contact

• Sales/smartphone program

7/2018 - 11/2018 Reservationist

Perdido Beach Resorts, Orange Beach, AL

• Made and confirmed reservations

• Conferred with customers by telephone to provide information and answer questions

• Kept records of customer interactions and transactions

• Determined charges for services requested, collected deposits or payments, or arranged for billing

5/2015 - 5/2018 Rental Reservation Agent

Bender Realty, Gulf Shores, AL

• Processed bookings with payments through maintenance orders into Escapia or LiveRez by computer data entry programs to 10-key

• Customer service, public contact checking guest in and out/owner relations

• Received inbound/outbound calls, sent email confirmations, faxed daily reports

• Booked beach condo reservations for Gulf Shores/Orange Beach area

• Prepared check-in paperwork packets, pulled Kaba system door codes for entry access as keys were inventoried

• Ordered parking passes from local management companies, shipped items left behind

• Performed various office duties, including rental sales 4/2012 -

1/2015 Reservation Sales Specialist

Hertz Corporation, Foley, AL

• Confirmed reservations

• Accepted inbound calls regarding car rentals

• Provided one-on-one customer service, via phone

• Prepared customers on what to expect at time of rental

• Performed data entry, demonstrated ability to type 40 wpm, and operated 10-key efficiently

Education History

Major Criminal Justice Studies

Minor Behavioral Sciences

Bachelor of Science Degree-1995

Grand Canyon University, Phoenix AZ

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