United States Information Systems

Jigar Panchal

Edison, NJ, United States +1-404-***-**** *****.********@*******.*** https://www.linkedin.com/in/panchaljigar3

EDUCATION

Georgia State University, J. Mack Robinson College of Business Atlanta, United States

Master of Science - Information Systems July 2024

Pursued Master of Science in Information Systems (GPA: 3.8/4)

Accepted position as a Graduate Teaching Assistant to assist in workshops related to Database Management Systems

NMIMS (Narsee Monjee Institute of Management Studies) Mumbai, India

Master of Business Administration - Technology Management June 2021

Secured Masters of Business Administration in Technology Management (GPA: 3.3/4)

SKILLS

Programming: Python, SQL, UI/UX, CSS, HTML, R, Hive, Spark

Tools: JIRA, Confluence, Tableau, Salesforce, MS Excel, SAGE X3, MS Office, Docs

Project Management: Agile, Scrum, Kanban, XP, Lean, Waterfall, CI/CD, SDLC, DevOps, PRINCE2

Cloud Computing: AWS, Azure DevOps (ADO), GCP

Soft Skills: Leadership, Communication, Problem-Solving, Decision-Making, Adaptability

Stakeholder Management, Budgeting, Vendor Management

CERTIFICATIONS

Certified Scrum Master (CSM), Scaled Agile

Certified Agilist (CSA), Scaled Agile

Azure Fundamentals (AZ-900)

PROFESSIONAL EXPERIENCE

Experian United States May 2024 – July 2024

Project Manager Intern

Planned and executed technology projects, developing project timelines, resource allocation strategies, and ensuring alignment with business goals, achieving on-time delivery for 90% of projects.

Collaborated on ERP system enhancements, streamlining operations and improving system efficiency by 15% through user feedback and iterative improvements.

Supported data analytics initiatives, leveraging Tableau and SQL to provide actionable insights, driving informed decision-making across departments.

Provided training on IT tools and ERP systems, improving team proficiency and adoption of best practices, leading to a 20% reduction in user errors.

IBM (International Business Machines) India July 2021 - August 2023

Project Manager

Managed end-to-end IT programs, coordinating project timelines, budgets, and deliverables for ERP system upgrades, achieving a 95% client satisfaction rate.

Oversaw ERP system maintenance (SAGE X3), ensuring optimal performance and alignment with organizational needs, reducing downtime by 30%.

Implemented data analytics strategies, utilizing tools like Tableau and SQL to streamline decision-making processes and improve data accuracy by 25%.

Collaborated with cross-functional teams, aligning IT initiatives with business objectives and delivering solutions that enhanced operational efficiency.

Developed IT policies and procedures, ensuring compliance with regulations and improving data integrity and security measures.

Facilitated vendor management, optimizing contract negotiations and service delivery, saving 10% on IT vendor costs annually.

Led staff training programs on ERP best practices, increasing team efficiency and user satisfaction scores by 18%.

Optimized IT operations, applying Agile methodologies to enhance project execution and reduce project completion times by 15%.

Provided strategic insights to leadership, leveraging data analytics to inform long-term IT investments and roadmaps.

Supported ERP system implementations, tailoring functionalities to meet diverse business requirements and achieving seamless integrations.

Larsen & Toubro India May 2019 - July 2019

Technical Intern

Utilized agile methodology to develop an interactive application predicting the quantity of hydrotest blinds needed in inventory, reducing costs by 37% and project cycle time by 30%.

Developed the system using Python & Regression techniques, contributing to a 30% reduction in project cycle time and increased reusability of blinds.

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