Customer Service Loan Processor

Roxanne Taylor

Crowley, TX *****************@*****.*** (504)320-

6654

Objective:

Cataloged, committed and enthusiastic, budding professional with a distinguished attention to detail. Entreating to leverage and enrich skills acquired as a proven successful professional within the banking industry.

Experience:

May 2024 to present Round point Mortgage- Customer Service Rep- Job Duties: Excellent customer service, resolve any issues that may arise with the borrowers’ loans. Collect mortgage payments, and web assist.

May 2016- May 2022 Prime lending – Sr. Loan Processor (Remote)-Dallas, TX -Job Duties: Detailed knowledge of valid documentations, generate loan documentation, Liaison between Underwriter, Borrower & LO, Identify, resolve any communication issues that may arise with all parties, Proven ability to learn quickly and thrive during change with evolving financial regulations. Specialization in Conventional, FHA, VA, Bond & USDA loans. Excellent customer service, Analyze and review assets, credit, title, appraisal & income. Ability to prioritize multiple tasks. Clear most underwriting conditions, Generate CD.

March 2013 – May 2016 GMFS- Sr Loan Processor (Remote) Baton Rouge, LA- Job Duties: Gather missing docs from borrowers, prepare file for Underwriting and closing. Excellent customer services, proven ability to learn quickly, request VOR, VOE, VOM, appraisal, title and flood certification, Liaison between the borrower, underwriter and LO, Prepared LE’s, Prepare income calculations for each file. April 2006-March 2013 First National Bank USA- Sr Loan Processor LaPlace, LA Job Duties: Excellent customer service, Liaison between Underwriter, Borrowers & Lo, prepared for Underwriting and closing. Proven ability to learn quickly, Request VOE, VOM, VOR, title, appraisals, and flood certification. Prepared Income calculation for each file.

Jan 2003- April 2006 Countywide Home Loans- Jr. Underwriter Associate Metairie, LA Job Duties: Lock Rates, Clear conditions for closing, confirm borrower employment, Liaison between the broker and underwriter, Once file is released from Underwriting I would contact Broker to go over the conditions, accountable for communications between all parties to resolve any grievances. Volunteer:

October 2023 to April 2024- Provided full-time care for my brother who was diagnosed with cancer prior to his untimely expiration.

May 2022 – October 2023 – Provided full time care for my mother-in-law who was diagnosed with cancer prior to her untimely expiration.

Education:

High School Diploma

Reference: Upon request

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