Customer Service Data Entry

BRITTANYHOKE

**** ****** ****** **, ************, IN · 317-***-****

************@*****.***

To obtain a challenging and rewarding position where my knowledge and skills can be utilized to promote excellent customer service satisfaction and career growth.

EXPERIENCE

SEPTEMBER 2022 – PRESENT

ELIGIBILITY SPECIALIST CASE MANAGEMENT, DIVISION OF FAMILY RESOURCES

Conduct eligibility interviews for TANF and Medicaid applicants.

Verify all information is gathered accurately and meets state policies.

Verify income, assets, and other financial/legal documents.

Data entry into state database.

Obtain release forms and medical records as needed.

Respond to all inquiries in a timely manner by phone or email.

SEPTEMBER 2020 – DECEMBER 2021

MENTAL HEALTH CNA, ENVIVE HEALTHCARE OF INDIANAPOLIS

Assist residents with oral hygiene and bath functions.

Assist residents with bowel and bladder functions.

Change bed linens.

Assist residents in preparing for activity or social programs.

Report any changes or emergencies to nurse supervisor.

SEPTEMBER 2018-JULY 2020

BEHAVIOR SPECIALIST/MENTOR, INDIANAPOLIS PUBLIC SCHOOLS

Work daily with students on instructional lessons as it relates to behavioral and academic achievement.

Utilize data collected through a myriad of sources to improve behavior and social interaction.

Ensure that all work with students aligns with school’s academic goals for student achievement as well as individual needs.

Continually communicate with students and families regarding academic and behavior performance and progress.

Participated in meetings, workshops and committees for the purpose of gathering information required to perform duties or adhere to academic guidelines.

EDUCATION

PRESENT

CYBERTECHNOLOGY & NETWORKING, DEVRY UNIVERSITY

Pursuing Certificate and Associate degree

GPA 4.0

AUGUST 2024

INFORMATION TECHNOLOGY, DEVRY UNIVERSITY

CERTIFICATE W/ HONORS ACHIEVEMENT

GPA 4.0

SEPTEMBER 2011

MEDICAL ASSISTANT, HARRISON COLLEGE

Awarded Associate of Applied Science degree

Awarded Academic Achievement and Perfect Attendance

GPA 3.75

SEPTEMBER 2012

CERTIFIED NURSE ASSISTANT, GOLDEN LIVING TRAINING CENTER

Awarded Certified nursing license

SKILLS

Data & Security systems

Strong communication

Hardware & Software

LINUX

Intake Processing

Customer Service

Database management

Computer Software

Behavior management

Microsoft Office

Medical

Image & Design tools

ACTIVITIES

I enjoy family and leisure. I enjoy research on new technology, medical news, and travel. I am involved in performing arts. I enjoy learning new skills and training to enhance a growth mindset.

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