Service Representative Customer

OMESIA DAVIS

**** ******** **. ******** ****, TX · 281-***-****

**********@*****.***

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization. Take on new challenges to grow with the company.

EXPERIENCE

JUNE 2022- MAY 2023

INFANT – TODDLER TEACHER

SOLOMON CHRISTIAN ACADEMY

•PROVIDE A SAFE, LEARNING ENVIRONMENT FOR CLASSROOM SETTING

•UNDERSTAND AND IMPLEMENT POLICIES AND PROCEDURES

•PROMOTE HEALTHY EATING HABITS

•IMPLEMENT RATIO REQUIREMENTS

•MONITOR AND UPDATE PROGRESS FOR EACH CHILD

•IMPLEMENTED & CREATED VARIOUS EDUCATIONAL AGE APPROPRIATE ACTIVITIES

MAY 2020- NOVEMBER 2021

INFANT TEACHER

PRIMROSE SIENNA

•DESIGN APPROPRIATE ROOM ARRANGEMENT TO SUPPORT GOALS AND DEVELOPMENTAL LEVEL OF THE CHILDREN IN THE CLASSROOM

•PARENT COMMUNICATION/CONFERENCE TO DISCUSS CHILD’S PROGRESS

•PREPARE DAILY REPORTS FOR CHILDREN

•PHOTO DOCUMENTATION FOR LEARNING EXPERIENCES

•DEVELOP AN APPROPRIATE CLASSROOM MANAGEMENT SYSTEM TO SUPPORT THE GOALS AND SHIFTDEVELOPMENTAL LEVEL OF CHILDREN IN THE CLASSROOM SETTING

•SHIFTPROVIDE A SAFE, LEARNING ENVIRONMENT FOR CLASSROOM SETTING

AUGUST 2011– SEPT. 2013

CUSTOMER SERVICE REPRESENTATIVE, Total women’s healthcare

• Welcome customer / patients as they arrive at the CSR counter and inquire into how they would like to be assisted

• Provide necessary information regarding the facility’s services and doctors’ availability

• Obtain necessary patient information such as medical histories and insurance information and ensure that it is properly processed and recorded

• Contact insurance companies to verify coverage and benefits and provide doctors with feedback on coverage and copays

• Assist patients in understanding how their insurance coverage works and calculate and present copays

• Execute medical equipment and supplies orders from vendors and suppliers and ensure that they are expedited

• Follow-up with doctors and nurses to obtain necessary information to complete patients’ records

• Process payments for services rendered and assist with the billing procedure

• Provide feedback and information to coding and billing personnel in a bid to streamline accounting processes

• Respond to queries from customers / patients / family members and insurance companies over the telephone and through emails

• Monitor call status for responses from various departments to ensure that call returns are done in a timely manner

• Follow-up with callers within a specified period of time (24 hours usually) to ensure customer satisfaction

JANUARY 2009 – AUGUST 2011

LEAD TEACHER, Bellaire presbrytarian day school

Design appropriate room arrangement to support goals and developmental level of the children in the classroom

Parent Communication/Conference to discuss child’s progress

Prepare Daily Reports for Children

Photo Documentation for Learning experiences

Develop an appropriate classroom management system to support the goals and shiftdevelopmental level of children in the classroom setting

shiftProvide a safe, learning environment for classroom setting

Understand and Implement Policies and Procedures

Promote healthy eating habits

Implement Ratio Requirements

Monitor and update progress for each child

JULY 2011

Corinthian Christian Center

High School Diploma

SKILLS

Insurance

Technology

Claims Questions

Policy/Account changes

Service-oriented

Conflict Resolution expert

Courteous demeanor

Problem Solver

Energetic work attitude

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