Customer Service High School
Resume:
OBJECTIVE
Obtain a remote customer service position or freelance position where I can utilize my technology and educational skills.
OVERALL BACKGROUND
I have training and working experience in SPSS, Colleague, Microsoft Office 2007 Suite, Quark, Photoshop, Dreamweaver and GradeBook. My teaching experience includes, eight years of teaching both in middle school and high school levels.
EMPLOYMENT
Harlandale ISD
Apex Teacher – McCollum High School
Taught online classes to multitude of students with various subjects via Apex Learning Credit Recovery Program, an online curriculum. Monitored student’s progress, tutored, and issued credit to students who successfully completed the course. Career and Technical Education Facilitator
Duties include monitor the attendance, grades, and test scores of targeted at-risk students for the TEA grant-Collaborates for Dropout Reduction; develop partnerships with allied health and construction management; collaborate with profit and non profit organizations that support non- paid and paid internships in allied health and construction; facilitate and coordinate activities for the Geometry in Construction initiative; facilitate the supervision of students at summer internship allied health and construction trades sites; facilitate the collection of data required for the evaluation of the TEA grant-Collaboratives for Dropout Reduction. BIM/Career Preparation I Teacher – Frank Tejeda Academy Taught BCIS to Middle and High School students at Frank Tejeda Academy; contracts aligned with TEKS included topics such as: developing student skills for success in the workplace; select appropriate technology to address business needs; apply word processing technology; apply spreadsheet technology; apply database technology; differentiate the nature and interrelationships of fields, records, and files in databases; apply desktop publishing technology.
Yearbook Advisor
WebMaster
Teacher of the Year 2009-2010
New Frontiers Charter School 08/2006-06/2008
Technology and Career Orientation Teacher 7th and 8th Grade San Antonio, TX Taught technology skills to 7th and 8th grade students; lessons aligned with TEKS included topics such as: keyboard, digital cameras, printer, scanner, disk, and CD-ROM. Topics related to skills included: keyboarding proficiency, copyright laws, citing images, citing sources, invasion of privacy, bitmapped/vector graphics, audio files, WWW research, and Microsoft Office.
**Compiled quarterly Benchmark scores and trend reports to administration; reports were broken down by grade level, then by teacher.
**Created a database of student TAKS score history (needed to compile trend reports).
Computer Lab time included grades from K-7th
Yearbook Sponsor
Teacher of the Month (October 2006)
Sylvia M. Draven-Montanez
6007 Windyhill Dr.
San Antonio, TX 78242
Sylvia M. Draven-Montanez * 830-***-**** * 6007 Windyhill Dr., SAT 78242 08/2008 –03/2022
San Antonio, TX
Our Lady of the Lake University 05/2000-08/2006
Faculty Contract and Budget Specialist San Antonio, TX Duties included calculated faculty and staff salaries to include promotion and equalization increments; initiated part-time and full-time faculty contracts; created faculty database; utilized SPSS for faculty ad hoc reporting; monitored budgets for Associate Provost's division and operational budgets. Executive Secretary to VPIA
Duties included created graphic design and production functions for desktop publishing projects (utilizing Photoshop and Quark); assisted VP in the development of budgets; maintained database and mailing lists. Institutional Research Assistant
Duties included reports and oral presentations of findings for fact sheets, and fact book; created various databases using SPSS for statistical reporting; created survey forms using Bubbles Form Shop for university distributions.
Edgewood Independent School District 02/1996 -05/2000 Middle School Secretary (Gus Garcia Middle School) San Antonio, TX Duties included ordering supplies for the school, managed the general fund and student account budget, received cash deposits of receivables and posted to account and yearbook sponsor. Purchasing Department
Inventory Control duties included weekly produce bid for district cafeterias; developed a spreadsheet that calculated total of produce and cost per campus, developed and implemented Central Store inventory system using Excel, which allowed me to manage and replenish inventory for the district. Southwest Business Corporation 02/1994 – 02/1996
Customer Service/Call Center Representative San Antonio, TX Answered incoming calls and resolved customer issues by deescalating tone of call by calling member’s insurance agent to obtain insurance policy, and request refund of single interest insurance. Rykoff Sexton 03/1991 -01/1994
Customer Service/Call Center Representative Las Vegas, NV Answered incoming calls and resolved customer complaints. Sold products and place customer orders in the computer system. Provided product and service information to customers. Shetakis 07/1988 -03/1991
Customer Service/Call Center Representative Las Vegas, NV Answered incoming calls and resolved customer complaints. Sold products and place customer orders in the computer system. Provided product and service information to customers. EDUCATION
Our Lady of the Lake University 12/2005
Bachelor of Arts in Human Sciences San Antonio, TX CERTIFICATIONS
Microsoft Office 2007 02/2010
Master Certificate San Antonio, TX
Texas Teachers Certification Agency 08/2006
Standard Certification EC-12 Technology Applications San Antonio, TX Business Education 6-12
Bryan Institute 08/1984
Certificate (Certified Computer Programmer) Arlington, TX COMPUTER SKILLS
Sylvia M. Draven-Montanez * 830-***-**** * 6007 Windyhill Dr., SAT 78242 Colleague • Microsoft Word • Microsoft Excel • Microsoft PowerPoint • SPSS • Photoshop • Quark • Dreamweaver • Grade Speed • Success Maker • FrontPage AWARDS/ACCOMPLISHMENTS
Teacher of the Year 2009-2010
Frank M. Tejeda Academy – Harlandale ISD San Antonio, TX Teacher of the Month 10/2006
New Frontiers Charter School San Antonio, TX
Alpha Kappa Delta (International Sociology Honor Society) 04/2005 Our Lady of the Lake University San Antonio, TX
Sylvia M. Draven-Montanez * 830-***-**** * 6007 Windyhill Dr., SAT 78242
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