Customer Service Representative
Resume:
Traci Robertson Traci Robertson Carr
Queen Creek, AZ 85142
************@*****.***
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Skills Proven Customer Service Representative at The Home Depot Inc, adept in complaint resolution, enhanced customer loyalty through empathetic engagement and efficient problem-solving. Achieved notable increases in customer satisfaction, leveraging strong rapport-building and analytical skills. Excelled in high-stress situations, contributing to positive feedback and repeat business.
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Experience ● Call center experience
● Microsoft Excel
● Complaint resolution
● Customer satisfaction measurement
● Professional telephone demeanor
● Scheduling
● Follow-up skills
● Documentation
● Prioritization
● Building rapport
● Filing
● Product and service solutions
● Multi-line phone talent
● Coordination
● Sales expertise
● Assertiveness
● Store maintenance
● Recordkeeping strengths
● Account updating
● Research
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Work History CUSTOMER SERVICE REPRESENTATIVE 06/2012 to CURRENT The Home Depot Inc San Tan Valley, AZ
● Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
● Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
● Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
● Responded to customer requests for products, services, and company information.
● Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
● Developed strong product knowledge to provide informed recommendations based on individual customer needs.
● Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
● Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
● Assisted customers in navigating company website and placing online orders, improving overall user experience.
● Collaborated with team members to develop best practices for consistent customer service delivery.
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Education Basics 06/1987
Granbury High School, Granbury, TX
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