Business System Analyst

DeMoyne White

Laurel, Maryland *****

240-***-****• ************@*****.***

Excellent technical leader, motivating teams to deliver comprehensive testing activities in multiple complex environments.

AREAS OF EXPERTISE

Direct experience and leadership in conducting all aspects of testing such as integration, load, system, stress, performance, mobile, regression, and user acceptance.

Strong QA experience of SDLC, Waterfall, and Agile methodologies, also serve as a Scrum Master, integrating testing practices into iterations.

Strong Business Analysis experience

Capitalize superb written and oral communication skills in leading teams, interacting with technical groups and customers, training, leading projects in a timely and cost-effective manner.

Possess technical skills in programming, SQL backend testing, databases, release management, API/Postman testing, SSRS testing, web-based and cross-browser testing, in addition to strong black-box and white-box experience.

TECHNICAL PROFICIENCIES

Programming:

COBOL I/II, C++, C#, JAVA, ROSCOE, JCL, SQL, HTML, NATURAL, DB2, XML, UNIX, Forte

Operating Systems:

MS-DOS, Windows 2000/XP/NT/7/8/7-Enterprise/10, MVS, SYBASE, Citrix Metaframe, UNIX

Databases:

Software:

Oracle 9i/10/11, Microsoft Access XP, DB2, AS400, Fiserv – (ID3), MS SQL Server 2000/2005, Erights, Goldberg, Profiler, Mongo DB

Windows 98/2000/XP,10,11, Microsoft Office 2000/XP/2007/2013/365, CA-7, Bundl, TSO, Lotus123, WinRunner, FrontPage 98/2000, TrackerSuite, Astra QuikTest, Toad, HEAT, WS FTP Pro, Rational Robot, Rational ClearQuest, Rational TestManager, Razor, PVCS Tracker, PCAnyWhere, Actuate Version 8, ALDON, Iseries Navigator, BMC Service Express, VerifyIt 4.0, AnyDOC 4.0, WebSphere, Savvion Business Modeler, TestPartner, CastIron, Microsoft Visio, Telerik, HP Mercury Quality Center 10.0, Oracle SQL Developer, SharePoint 2013, SOAP 3.6.1, JIRA, Bugzilla, Selenium 2.0, Salesforce, MTM 2012 V11, TFS 2013/2015, SENSEI, Microsoft SQL Server Management Studio – SQL Server 2008 R2/2012/17.6, CostPoint, SNAGIT, MicroStrategy Intelligence Server, SSRS 2012, HP ALM, Robo 3T, Confluence, Postman, NeoTrack Pro, Azure DevOps, COMPAS

Professional Experience

Capital Tech Solutions, Washington, DC

Business System Analyst/Test Lead (contractor - Department of Employer Services (5/2021 to 12/2023))

Executed/Tested application scenarios that had been released/deployed and provide clarification for a large modernization project.

Key Achievements:

Performed Initial and Regression Testing on various test cases to validate new and existing DC unemployment tax regulations and business units.

Identify and validate business requirements that are being met and make sure the data was captured/returned correctly.

Ensured Azure DevOps has been updated to reflect testing activities.

Used NeoTrack to validate testcase assignments and provide resolution to existing issues.

Documented test evidence criteria and peer review others.

Worked with SMEs to verify proper validation of unemployment tax rules and created error PIRs, if missed.

Led meetings with internal team based on assignment and check status of any bottlenecks/block points.

Used COMPAS software to validate employer rates/accounts are matching application dashboard.

Worked as a liaison between SMEs, development, and third-party vendors to evaluate billing (ACH Credit/ACH Debit/Check) functionality and other related issues.

Used SharePoint to document business requirements and other application related information.

Performed security testing for application access with different team members.

Attended status meetings between clients, system development, project management and other vendors for outstanding issues, risk management or concerns.

Performed working sessions with non-technical users to determine workflow and processes.

Provide front-end testing for all required fields to check the validation messages that were being displayed and align to the business requirements.

Sparksoft Corporation, Columbia, Maryland

Senior Test Technologist – AMS Project (9/2020 to 5/2021)

Developed Test Scenarios/Test Cases for the CMS application for each release before PROD deployment.

Key Achievements:

Performed initial and Regression Testing on various test cases to validate application workflow.

Verify each story was validated against the business rules for appointed state coverage.

Validated backend testing through the API to make sure the data is captured/returned correctly.

Ensured HP ALM has been updated to reflect testing activities.

Used JIRA to provide details on testing status.

Used Postman to validate webservices.

Documented test evidence criteria and add to SharePoint.

Performed SQL queries to validate data was captured in MongoDB.

Conducted daily standup meeting for team activities.

ADC Management Solutions, Washington, DC

Senior Test Engineer (contractor - Maryland State Department of Education (1/2020 to 7/2020))

Performed testing in multiple environments to prepare code for production and delivery.

Key Achievements:

Divided CCATS application into several categories for defining childcare services such as Voucher, Subsidy, Licensing, Credentialing. Immunization and other services.

Ensured complete expression of client requirements with comprehensive testing.

Conducted final testing in UAT environment before production, verifying completeness and readiness of code.

FEI Systems, Inc, Columbia, Maryland

Senior Quality Assurance Specialist/Scrum Master – WebBGAS (10/2012 to 10/2019)

Led and aligned team achieving major milestones for Department of Health and Human Services.

Key Achievements:

Orchestrated pre-development description and acceptance criteria because of collaboration with development team and business analyst teams.

Utilizing waterfall and agile methodologies, conducted regression testing, served as release manager for multiple releases, drove peer reviews, created bug analysis reports reflecting churn rate for release activities.

Performed testing duties as Lead QA to make sure business workflow is achieved.

Assisted customers with their feedback and questions.

Held meetings between business analysts and developers to estimate resolutions for complex fixes.

Served as Scrum Master conducting planning, reviews, retrospectives, grooming, and demos.

Used Azure DevOps Server (2013/2015) with release assignments, in addition to Microsoft Team Manager 2012, devising test cases and test plans for release.

Created other test cases in MTM for smoke testing and sanity checks.

Created SQL Queries to verify the data is being captured correctly in the database.

Used JIRA to log information about testcases and their status.

Performed SSRS testing for report analysis and data calculations.

Developed Peer Review checklist for team collaboration/acceptance.

Drove stand up meetings, communicating team statuses, and unearthing risks or issues.

Resolved complex helpdesk issues as tier III support.

Senior Quality Analyst/Business Analyst – MDX Project

Conducted CMS and DPA integration testing with MDX portal. Validated & uploaded MAC interface/formats/numerical data collected from districts and agencies.

Key Achievements:

Performed testing for MicroStrategy Dashboard Report integration (MDX and DPA).

Used JIRA to log bugs, change requests and service requests.

CQ Roll Call, Washington, DC

Senior Quality Assurance Engineer (8/2011 – 8/2012)

Oversaw testing phases for multiple applications using Selenium for automated test cases. Developed test plans and testing templates for websites and data production systems. Integrated CapWiz application, implementing Agile methodology for outstanding results. Developed and verified timely test cases for each sprint.

Key Achievements:

Contributed questions and issues in JIRA, reflecting each sprint.

Evaluated Salesforce application for sync and migration data, in addition to Salesforce application for proper workflow reaching contract approval and electronic product subscription. Other tests included web browsers and mobile functionality applying web interface for customer usage.

Implemented backend testing protocol ensuring data added to Oracle (10g tables) and customer CQ Roll Call databases.

Monster Government Solutions, McLean, VA

Senior Quality Assurance Analyst (11/2009 – 6/2011)

Worked on various USAJOB.gov projects that require an integration of monster customization. Evaluated ongoing projects that require new government enhancements/guidelines. Created test cases through Quality Center software. Led major/maintenance releases that assess detailed scenarios or regression tickets/issues for different government agencies.

Key Achievements:

Performed the build to upgrade the database to match the current development code.

Led weekly meetings to give status on tickets and projects.

Entered issues/bugs/improvements/tasks through JIRA ticket system to have development team fix the scenario.

Performed testing on assigned tasks and issues.

Performed new project functionality testing and trained co-workers/non-IT personnel.

Performed hot fix testing on issues that needed quick response.

Worked with Quality Center to evaluate and manage test cases & issues.

Assessed web services through SOAP UI to produce incoming/outgoing messages needed for testing purposes.

Perform cross browser testing.

Updated/Changed configuration points to evaluate certain scenarios.

Performed performance testing with large datasets.

Other Experience: Senior Quality Assurance Engineer, Armed Forces Benefit Association (AFBA), Alexandria, VA.; System Consulting Analyst/Actuate Team Lead, Affiliated Computer Services, Germantown, Maryland; Quality Assurance Engineer, Servicebench, Columbia, Maryland; Test Analyst, Verizon, Silver Spring, Maryland.

Education

Norfolk State University, Norfolk, VA

Bachelor of Science in Management Computer Information Systems 1995

— Certifications and Training —

A+ Certification – Object-Oriented Development, Analysis, and Design, Oracle 8/81 ~ Development and DBA ~ A Structured Life Cycle Approach ~ SDLC, UNIX Systems Management, CMM Practices ~ ITIL, A Comprehensive Approach, CastIron ~Administration Overview ~ AS400 Library Management System ~ SAFE 4.0 Advanced Scrum Master and SASM Certification ~ Public Trust Clearance

Contact this candidate