Store Manager Customer Service
Resume:
STEPHANIE GAUL
* ********* **. # * ******, MA ***22
***************@*****.***
SUMMARY OF QUALIFICATIONS:
Highly skilled and adaptable professional with a diverse background in Retail, Restaurant/Food service, and Office Management. Seeking challenging opportunities where I can utilize my expertise, creativity, and leadership abilities to drive business and growth and success.
Education
Roxbury Community College
G.E.D. – 05/1991
Courses in Business Administration
Experience
TRADE Restaurant, Boston Logan Airport, East Boston, MA
Food & Beverage Manager, 10/2023-Present
Complete opening, daily, and closing procedures.
Assists the GM/AGM in managing by supervising day-to-day activities of associates within defined individual or groups of restaurants or points of sales.
Interviewing, coaching, training, scheduling
Assign work tasks and activities, participate in preparing schedules, and ensure that all shifts are covered.
Place orders for individual’ units to receive goods, fresh produce, fresh bread, and alcohol orders and process invoices.
Operated cash registers and void transactions as needed while following all HMSHost cash handling policies and procedures.
Graze Crazes, Woburn, MA
General Manager, 10/2022. - 09/2023
Greeting, and engaging clients continuously.
Interviewing, Hiring, training, and coaching.
Dunkin’ Donuts, Boston, MA
Store Manager, 11/2021 – 09/2022
Responsible for running the Store and the Drive-Thru.
Responsible for running the day-to-day operations.
Interviewing, training, scheduling, and performance reviews.
Maintain cash control and review all sales discrepancies/Weekly safe audits.
Hold the team accountable for production and quality
Coordinates sales promos and merchandising.
TJ Maxx, Dorchester, MA
Customer Service Supervisor, 09/2021 – 12/2021
Supervised all cashiers.
Assigned all breaks, and lunches.
Managed all cash flow throughout the departments.
Brookstone, Boston Logan Airport, East Boston, MA
Store Manager, 04/2019 – 08/2020
Direct supervision of retail store employees.
Interviewing, training, schedule, and performance reviews.
Maintain cash control and review all sales discrepancies.
Utilize customer feedback to reinforce and improve the quality of service and customer satisfaction.
InMotion – Entertainment, East Boston, MA
Store Manager 09/2017 – 03/2019
Greeting, and engaging customers continuously.
Recruit, hire, train, and coach all new hires.
Enforce all corporate local, and state federal policies and procedures.
Create and maintain employees’ schedules.
Submit Bi-weekly payroll information and check for accuracy (timecards, payroll changes, new hires, and terminations)
T.J. Maxx, Dorchester, MA
Sales Associate/Customer Service Supervisor 09/2010 – 10/2017
Provided great customer service/ Cashiering.
Maintained frontline and worked closely with cashiers with all returned merchandise.
Assisted with addressing all customer inquiries and concerns promptly and professionally via telephone or email.
Reported feedback, and reports on all cashiers to upper management.
Forever 21, Boston, Watertown, MA
Key Holder/ Assistant Manager, 09/2016 – 05/2017
Open and close the store.
Recruited, and interviewed candidates to fill open positions within the store.
Handled cash, check, and credit card deposits, and verified bank deposits.
Monthly safe audits
Rainen Law Office, P.C. Government Center, Boston, MA
Office Manager, 03/2003 – 09/2008
Greeting Clients, answering phones, taking messages.
Sorting daily mail, typing, filing, photocopying, and emailing.
Accounts Receiving/ Accounts Payable.
Awards and Acknowledgements
A.B.C. Learning Work Center
Data Entry Certification 03/1992
ServSafe Food Certification
03/2022-02/2027
ServSafe Alcohol Certification
11/2023-11/2028
Allergens Certification
Present
UFG Training School
12/2022
Certification Of Achievement
Operating and Managing a Graze Craze
12/2022
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