Customer Service
Resume:
Bachelor's Degree
Southern New Hampshire University, Manchester, NH
Honors and Presidents list. 3.97GPA
Associate's Degree
Southern New Hampshire University, Manchester, NH
05/2000 General High School Curriculum
High School Equivalency Diploma
Tom P Haney Technical College, Panama City, FL
10/2023 IBM Cybersecurity Analyst
IBM
09/2023 Google Data Analytics Specialization
08/2023 Google IT Pro w/Python
03/2007 - Current Owner
Panama City Glitter and Mud, Chipley, FL
I own this business. I provide clients with both security and network services. These services can include but are not limited to:
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Account Management
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Medical terminology
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Medical Billing
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Microsoft Office
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Establishing a Help desk
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CHRISTINE TERRY
Phone: 850-***-****
Email: **************@***.***
Objective
Subject Matter Expert (SME) in Tech Support, Data, Windows, iOS, Linux and Customer Service. BS with Honors and Presidents list in IT.
Education and Training
Occupational Licenses and Certificates
Honors and Activities
3.97 final GPA for BS.
Presidents list every semester.
A Honor Roll
Summa cum laude
Employment History
Software troubleshooting
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Set up and use of Remote Access Software
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Technical Support for all apps and programs client buisness need requires
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Computer Networking
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Data entry, cleaning, manipulation and correlations
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Operating Systems set up, maintenance, updates and establishing ongoing training programs
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Network Support set up, maintenance and user support
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DNS
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LAN
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Microsoft Windows installation and updates
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VoIP establishment, basic requirement's guidance, business need alignment
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VPN setup and user training
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System Administration establishing authorization levels and protocols following the principle of least access to enhance security
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Information Security, to include being compliant with all industry standards such as HIPAA and The Sarbanes-Oxley Act
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SQL both rational and non rational database establishing
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Microsoft SQL Server
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Network Engineering
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Microsoft Windows Server
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Network Firewalls, configuration, training and user access
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Active Directory
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Disaster Recovery Plan drafting and implementation
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Troubleshooting current Tech Issues and predicting future areas of vulnerability, establishing continuity plans to mitigate risk factors.
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Network Monitoring for data security as well as Employee productivity
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VM Ware and other cloud based solutions
10/2022 - 06/2023 CSR II
TTEC, Melbourne, FL
Managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. Processing incoming documents and resolving data matching issues. Health Insurance patient qualification as well as provider services. 06/2016 - 10/2020 Customer Service Agent
MAXIMUS, Lynn Haven, FL
• Taking in-bound calls and answering questions with the appropriate pre-scripted responses which must be read verbatim to provide basic, general, and claims- specific information covering Medicare, Medicaid, Affordable Care Act, Private Insurance for CMS
• Performing outbound calls to verify the authenticity of received documents
• Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks
• Complete basic data entry in computer terminal related to phone inquiries such as clicking buttons to confirm answers
• Refer escalated calls as needed to supervisor
05/2005 - 05/2006 SECURITY OFFICER
SECURITAS SECURITY S, Pensacola, FL
Uniformed Security Site Supervisor
Coordinated and managed security officers assigned to clients, both remotely and on-site
Trained new officers on company protocols, reporting duties, and security best practices
Recommended subordinate officers for promotion or disciplinary action as appropriate
Assessed client sites, vehicles, and facilities to gauge their security needs Carried out additional patrol, escort, and other security duties Ability Summary
I bring a strong background in Communication, Flexibility, Trust building, Decision-making, and Networking. I also have a strong skill set for Accountability, Mediation, Relationship building, and Diplomacy.
Contact this candidate