Customer Service High Volume

Objective:

Obtain Bartender position utilizing friendly disposition, Leadership experience, quality multitasking skills, and experience across multitude of customer service positions including Bartender, Restaurant server, Door to Door/Business to Business sales, and Frontline Technical Support. Skills:

● 2-5 years high volume experience in restaurant operations

● TABC Certified

● Food Handlers Certified

● Working knowledge of high volume restaurant operations and safe, responsible alcohol service.

● Skilled in guest relations

● High level problem solving skills

● Experience under pressure

● Warm personality, presentable

● Team Work

● Leadership experience

Restaurant/Sales Work Experience:

From March 2023 to Present Hula Hut on The Lake, Austin, TX Bartender

● Prepare and serve alcoholic beverages In a high volume environment on east 6th street in Austin.

● Duties include Managing various tabs, verifying the identification and age of guests, accepting payment from guests, cleaning glasses and bar utensils.

● Proficient in bartending multiple restaurants with different beer, liquor and food menus. From December 2022 to March 2023 Champions, Austin, TX Bartender

● Take Inventory on champions batched craft cocktails, batch necessary cocktails and install them into kegs every shift.

● Worked directly with guests by mixing and serving drink orders, processing payments, and cleaning bar supplies.

● Attended Corporate Bar training class while opening a new hotel restaurant and bar in downtown austin. From October 2021 to October 2022 Hook And Reel Restaurant and Bar, Austin, TX Bartender/Bar Manager

● Fully trained in full service bar including making and Traditional and in house cocktails for bar guests and restaurant.

● Managed beer and liquor inventory and maintained the bar to optimal standards for efficient usage and cleanliness.

● Effectively operated an 18 seat bar including, taking drink and food orders, making drinks, and running food while ensuring full guest satisfaction during peak business hours. From April 2021 to October 2021 Hurricanes’s Bar and Grill, Austin, TX Restaurant Server

● Worked as resturant server in a fast paced full service restaurant and bar.

● Trained new employees in how to provide a quality guest experience using a dynamic menu system. From April 2014 to Febuary 2015 Bavarian Brauhas, SanAntonio, TX Restaurant Server/Server Trainer

● Asisted in the launching of a brand new German Restaurant with full dining room and bar.

● Memorized Menu including Rotating daily lunch menu, specials, and imported german beer list.

● Familiarized Guests with Menu, accurately recording food and drink orders, running multi course meals across multiple tables during peak rush hour periods.

From November 2007 to September 2008 Boston’s Gormet Pizza, San Antonio TX Restaurant Server

● Frequently asssited co-workers while providing exceptional service and guest dining experience

● Consistently Achieved high Guest Check marks based on Guest Evaluation Satisfcation Surveys.

● Offered Customers a variety of upsells including Appitizers, deserts, additoinal pizza toppings. . From December 2005 to October 2006 Smokey Onion, San Antonio TX Supervisor/Assistant Manager

● Worked Closely with the General Manager to exceed Guests’ expectations by ensuring consistant flawless service, maintaining sales and inventory while providing ongoing education for service staff

● Managed the operations and staff of a restaurant including the execustion of all company policies, procedures.

● Provided Excellent Customer service when taking orders and assisting guests with any other needs. From June 2003 to March 2005 Fratelli’s San Antonio, TX Food Server Assistant

Education:

● 2001-2006 Macarthur High School San Antonio, TX High School Diploma

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