Front Desk Customer Service
Resume:
MARLAYNA STAGGERS
Newark, OH *****
**************@*****.***
Professional Summary
I am a self motivated, honest, hard working and reliable woman, eager to learn new things. I am very adaptable to any challenging situation and work well with both a team or alone. Authorized to work in the US for any employer
Work Experience
Cook/Bartender
The Draft House-Newark, OH
April 2024 to Present
• Provided exceptional customer service by engaging with patrons, taking orders, cooking food and delivering drinks made to order as requested, in a timely manner. FedEx Package Handler
FedEx-Etna-OH
January 2021 to February 2024
• Collaborated with team members to prioritize loading/unloading tasks based on delivery schedules and customer requirements
• Efficiently operated manual pallet jacks and hand trucks to transport goods between trucks and storage areas
Hotel Front Desk Clerk
Comfort Inn & Suites-Heath, OH
May 2020 to January 2021
• Provided exceptional customer service to hotel guests, ensuring a positive experience from check-in to check-out
• Managed the front desk area during high-volume periods, effectively handling multiple tasks while maintaining a calm demeanor
• Processed guest payments accurately using cash handling procedures and credit card authorization systems
Receptionist/Office Assistant
Mathews Ford-Newark, OH
April 2014 to June 2020
• Managed front desk operations, including greeting and assisting visitors, answering phone calls, and directing inquiries to appropriate departments
• Inventory in all new and used vehicles on paper and into computer, giving then stock numbers and key tags.
Education
Medical Billing and Coding
Ultimate Medical Academy - Tampa, FL
August 2024 to Present
Licensed in Cosmetology
Muckingum Perry Career Center - Zanesville, OH
August 1985 to May 1987
High school diploma in General Studies
Sheridan High School - Thornville, OH
August 1984 to May 1987
Skills
• Serving Experience
• Bartending
• Load & Unload
• Hair Styling
Certifications and Licenses
Food Handler Certification
Assessments
Mechanical knowledge — Proficient
September 2024
Understanding and applying mechanical concepts and processes Full results: Proficient
Warehouse safety — Proficient
September 2024
Using safe practices in a warehouse setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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