Data Entry Customer Service

Elizabeth M. Derkacz

Greater NYC Metro Area • ************@*****.*** • 862-***-****

Inside Sales Associate 2020 – Present

• Established relationships with customers by assisting walk-in and phone customers.

• Worked with customers to find their needs, create solutions and ensure a smooth sale process

• Processed, pulled and distributes customer products quickly and efficiently.

• Handled questions and complaints in a timely and professional manner.

• Accurately performed data entry of sales orders to generate an invoice of products ordered to be picked up or delivered.

• Secured payment of invoice with proper funds and obtain credit authorizations.

• Evaluated and determined disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.

• Estimated date of delivery to customer, based on knowledge of vendor's production and delivery schedules.

• Assisted in receiving, shipping, and general warehouse duties. ProStock - Customer Service/Dispatcher 2018 – 2020

• Accurately pulls, fills, packs, and sets up orders for delivery or pickup.

• Organizes shipment priorities, such as UPS, commercial carrier, daily, job site and will call and stages the orders in uniform fashion for ease of loading and verification.

• Assists in loading the delivery truck.

• Receives shipments, logs into inventory, maintains inventory through audits.

• Locates manufacturer's packing list, verifies receipt of each item listed, signs and attaches packing list to each bill of lading.

• Signs and dates freight bill noting all adjustments and/or damage to product and reports any quality or inventory discrepancy issues to the appropriate person.

• Communicates positively with supervisors, sales staff, fellow workers and customers to coordinate deliveries/pick-up.

• Moves all inventory into allocated spaces within warehouse.

• Assists in keeping the facility clean, neat, safe and operating efficiently.

• Processes returns accurately.

• Attends product knowledge meetings as required by management.

• Assists in keeping facility secure. Ensures all equipment is stored at end of day and all doors and gates are secured:

• Maintains proficiency in computerized systems and other technologies as required.

• Assists walk-in and phone customers with technical questions and product knowledge in a timely manner suggesting selections that meet their needs and emphasizes product selling points.

• Establishes strong working relationships with employees, sales team, and customers to ensure service levels are exceeding customer's expectations.

• Prepares sales orders and assists the customer in checking and loading merchandise.

• Makes follow-up calls to potential and existing customers to solicit additional business.

• Investigates and resolves customer complaints in a timely manner.

• Maintains a clean, professional sales center appearance and ensures that shelves are properly stocked.

• Assists in receiving, shipping, and general warehouse duties.

• Other duties as assigned.

Greens Farmers Market - Customer Service/ Deli / Counter 2017 - 2018

• Prepared made to order food, sandwiches and salads

• Sliced deli meats and cheeses to customers preferences

• Prepared catered platers for customers

• Stocked deli case and insured freshness and quality

• Executed proper three sink method for sanitizing all utensils and containers, breaking down of slicers for proper cleaning and sanitizing

• Taking customer phone and online orders

• Managed Opening and closing duties of Deli

Food Mart – Customer Service/ Deli Counter 2012 - 2017

• Prepared made to order food and sandwiches.

• Grill, cook and fry short order foods.

• Clean food preparation equipment, work areas and counters

• Stocked deli case and insured freshness and quality.

• Sliced deli meats and cheeses to customers preferences

• Executed proper three sink method for sanitizing all utensils and containers, breaking down of slicers for proper cleaning and sanitizing.

• Operate cash register, scan items, bag merchandise and properly handle different payment methods.

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