Customer Service Bottle

ADAZAE CHIBUOGWU

*******@*******.*** 978-***-**** Methuen, MA 01844

Interpersonal Communication

Written and Oral Communication

Reading, writing, and speaking comprehension

Customer Service

Organization

Detail Oriented

Ability to Work Remotely

Time Management

Multitasking

Creative and Critical Thinking

Conflict and Complaint Resolution

Analytical Reasoning

Data Collection and Entry

Customer Communications

Report Preparation

Customer Relationship Management

Microsoft Office (word, excel, powerpoint..)

Behavior Technician Autism Learning Partners, Downey CA - Burlington, MA 12/2022 - Current Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.

Identified and addressed individual problems using clinical team recommendations and solutions. Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.

Reviewed data and progress reports with management and specialists to strategize program improvements. Server Texas Roadhouse - Methuen, MA 07/2019 - 04/2022 Ensured that each guest was served courteously, quickly, and efficiently. Utilized customer feedback to optimize service standards. Provided outstanding service to a high volume of customers daily, effectively handling guest inquiries and professionally resolving complaints.

Addressed customer complaints to kitchen staff, and promptly resolved any issues detected. Answered incoming calls and efficiently processed food orders Kitchen Associate Demoulas Supermarkets, INC. 10/2017 - 08/2020 Delivered exceptional customer service by efficiently managing high call volume and accurately processing food orders

Answered questions about menu items, ingredients, and pricing. Addressed all complaints and concerns promptly to ensure excellent customer service. University of Massachusetts Lowell Lowell, MA

Bachelor's Degree in Criminal Justice: Social Sciences Middlesex Community College Lowell, MA

Associates Degree in Criminal Justice: Social Sciences Honors: Highest Honors

Skills

Experience

Education

University of Massachusetts Lowell, Tutor, 09/2020, 05/2022, Tutored students on criminal justice/statistics/legal studies

(avg. 5 hrs./weekly), Gave in-person instruction to Criminal Justice students to help them acquire greater knowledge of course material

Autism Learning Partners, Assisted peers in implementing conflict resolution strategies and interpretation of client specific programming

Compassionate individual with a track record of high productivity and task efficiency. Proficient in conflict resolution, data collection/analysis, and organization. Exceptional communication, empathy, and patience skills ensure effective treatment strategies and positive client outcomes. Collaborative approach with healthcare professionals in supporting individuals with behavioral challenges.

References available upon request.

Leadership Experience

Summary

References

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